Hello, everyone. This is an issue we're aware of and investigating. When we have some news, we'll post an update.
*This issue has now been resolved*
Product: NHL 21
Platform:Microsoft XBOX One
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea.
What happens when the bug occurs? I try to open the pack. Then I receive a screen that says: Error Failed to retrieve data; please try again later. ERROR CODE: 90A7B981F67B2ADC-0000000000009999-E70F1496E10D6A5B
What do you expect to see? A selection of 4 84 OVR players to pick from.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultimate Team
What time did you see the bug? (HH:MM AM/PM) N/A
What is your time zone? PNT (MST) - GMT - 7:00
What is your gamertag/PSN ID? Nihilist Wolfe
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English
I restart the game in Xbox home. The issue still happens.
I restart my xbox via hard reset (hold xbox one x power button on console for 10 seconds). Turn Xbox One X back on... open game. Same error. 10 times in a row now.
This is the error code I am getting and having the same problem as the guy above on PS4.
Product: NHL 21
Platform:Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? No idea.
What happens when the bug occurs? I try to open the pack. Then I receive a screen that says: Error Failed to retrieve data; please try again later. ERROR CODE: 90A7B981F67B2ADC-0000000000009999-E70F1496E10D6A5B
What do you expect to see? A selection of 4 84 OVR players to pick from.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Hockey Ultimate Team
What time did you see the bug? (HH:MM AM/PM) N/A
What is your time zone? Central Standerd
What is your gamertag/PSN ID?Vrain91
What is your game language? English
I have restored my licenses twice and restarted the game 5 times. Nothing has worked and any other pack has worked fine.
Had the same thing happen to me. turned xbox off and on. also updated Microsoft store (came across this a fix for a similar problem) and was still unable to open pack.
Product: NHL 21
Platform:Microsoft xbox one
How often does the bug occur? Every time
Steps: How can we find the bug ourselves? don't know
What happens when the bug occurs? I try to open the pack. Then I receive a screen that says: Error Failed to retrieve data; please try again later. ERROR CODE: 90A7B981F67B2ADC-0000000000009999-E70F1496E10D6A5B
What do you expect to see? A selection of 4 84 OVR icon players to pick from.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here: Hockey Ultimate Team
What time did you see the bug? (HH:MM AM/PM) 10:00pm
What is your time zone? PNT (MST) Central
What is your gamertag/PSN ID? tarzanswag
PS4 Crash Reporting: n/a
EASHL issues? n/a
What is your game language? English
I have the same error on the same platform. Please let me know if you figure anything out.
I too, have this exact problem. Bronze icon, choice of 4, on xbox one.
Having the same problem
Community Manager
