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Anonymous's avatar
Anonymous
8 years ago
Solved

Ping in EASHL problems

So from the start of the NHL 17 year I was getting like 25-30 ping on wifi, was finally able to get a wired connection going at the start of 2017 and that was bumping my ping down to the 10-14 range....
  • Anonymous's avatar
    Anonymous
    8 years ago

    I was finally able to factory reset my router and I seems to has fixed the problem, for now anyways.

IIxOWENxII's avatar
IIxOWENxII
8 years ago
I have the same problem all year i had 15-20 ping and 30-40 when west host. But now im 60-90 everygame and it is only this game it is happening to.
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

@IIxOWENxII@danmac7719

Has there been any change on your ISP side of things?

Power cycling your router may help.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I was finally able to factory reset my router and I seems to has fixed the problem, for now anyways.

  • johnnatale's avatar
    johnnatale
    6 years ago

    Hi there. I am having trouble with connection on EASHL. Usually I have 25-35 ping at a flare rate, but the last few days have been really inconsistent. It seems every game my ping starts in the 25-35 range but spikes up to as high as 2,000 every 5-10 seconds. I’ve hard reset my router,Xbox, And changed many Xbox settings with no solution to be found. It’s very frustrating considering no other games or EA games seem to act up like this.

    any suggestions? NHL 19 is nearly impossible to play and it seems it could be a server issue on EA’s side?

      • johnnatale's avatar
        johnnatale
        6 years ago

        Hi Barry thanks for the reply. I've tried multiple DNS severs, opened all necessary ports, and checked my router settings. Everything at my household works fine with the current internet except xbox one. Clearing the Mac address, using static IP, changing DNS, etc. hasn't lead to a sustainable fix. At random times i'll reset my router and xbox and the game will work fine for roughly an hour. This is a rare occurrence though. Do you have any other potential solutions? Obviously contacting my ISP might lead somewhere, but they just gave us this router within the last year. Everything was working fine until roughly a month ago. Nothing on my internet side of things has change.

        If you have any other potential suggestions please let me know,

        Current detailed network statistics:

        Download speed: 67 Mbps

        Upload Speed: 12 Mbps

        Latency: 73

        Wireless strength: 92 %

        Packet loss 1% ( I think this packet loss has been affecting the gaming experience. It jumps between 0-6 % often... Can't find a solution to keep it at o%)

        Thanks again,

        John

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