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Redsteal05's avatar
Redsteal05
5 years ago
Solved

Please help ... Fantasy Hockey Sean Couturier Issue

Product: NHL 21 Platform:PlayStation 5 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? N/A What happens when the bug occurs? I am asked for two 84 Sean C...
  • Redsteal05's avatar
    Redsteal05
    5 years ago

    Hey so I just deleted everything from the set and manually filled every single space putting Couturier in at the very end. If you put him in first it won’t work. 

slewfoot519's avatar
slewfoot519
5 years ago

I pulled the 91 Couturier  and was finishing the set when  I had the same problem but I lost the 91... I think the set ate it.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @slewfoot519 

    Can you explain this better? Are you saying you pulled the 91 in a pack and accidentally put it in a set?

    • slewfoot519's avatar
      slewfoot519
      5 years ago
      @EA_Aljo Yep i chose the 84 next thing I know the 91 Couturier is frozen in the slot with the 84 outside on the right. I sent it back to my collection and haven't seen it since
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @slewfoot519 

        This is something an advisor will need to investigate for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

    • slewfoot519's avatar
      slewfoot519
      5 years ago
      @EA_Aljo Yes and it's no longer in my collection either
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @slewfoot519 

        Please see my previous post. An advisor will need to help with this. Thanks!

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