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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
BaseWater's avatar
BaseWater
5 years ago

Xbox One X

BaseWater

June 7th/8th/9th started around 4am Atlantic time

Hut

was playing 2s in club then made a trade in hut 

has happened 100% of the time since june 7th 

E71DB306C216FFE4-000000000000999-03B4F0814E7AD965

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@BaseWater 

I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • BaseWater's avatar
    BaseWater
    5 years ago

    the cycle did not help. i have also cleared my mac address and uninstalled/reinstalled the game all with the same results

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @BaseWater 

      Can you give me some more details on when this error is happening?

      • BaseWater's avatar
        BaseWater
        5 years ago
        @EA_Aljo Everytime I try to make roster changes in hut

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