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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@BaseWater 

I'd like you to power cycle your equipment with the following steps: I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

BaseWater's avatar
BaseWater
5 years ago

the cycle did not help. i have also cleared my mac address and uninstalled/reinstalled the game all with the same results

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @BaseWater 

    Can you give me some more details on when this error is happening?

    • BaseWater's avatar
      BaseWater
      5 years ago
      @EA_Aljo Everytime I try to make roster changes in hut
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @BaseWater 

        Try creating a new lineup with the same players. That will most likely take care of this. Please let me know if it does or not.

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