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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@DevBay 

I don't see how that would cause this to happen, but it might be why. For now, we'll ignore that though as I don't think that's causing this. It's just good to know. I'd like both of you to clear the alternate MAC address with these steps:

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let's see if that helps. Thanks!

DevBay's avatar
DevBay
5 years ago
@EA_Aljo Hey there, I know it’s been a while but it did not work but we are gonna try some other things. Thank you for all the helps
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @DevBay 

    Did you try all the suggestions in this thread?

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