NHL Team
Community ManagerLet's see if clearing your alternate MAC address will help with this. Here are those instructions:
Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"
Let me know what happens.
Community ManagerThe only other thing I can think of is to delete and reinstall the game. Can you try that?
Community ManagerSorry about that. At this point, I'm out of ideas. I've raised this as an issue with the games team so we'll need to wait for it to be investigated. Unfortunately, I don't have any other ideas. For most, deleting your lineup and creating a new one has been working. It's possible that you have a player that is bugged. You could try creating lineups with different players to see if that may be the case.
Community ManagerThe only other thing I can suggest is to delete and reinstall the game. Have you tried that?
Community ManagerSorry about that. Unfortunately, I can't think of anything else that resolves the lineup issue. So far there's only a couple of you that I've seen where creating a new lineup doesn't resolve this. We'll need to wait and see if it's addressed by the NHL dev team.
Community ManagerI really don't have any other details on this. We'll have to wait and see what happens. It's very odd that only a couple of you aren't able to use the workaround with creating a new lineup so there may be something more unique with your account that is causing this.
One more thing, can you try switching to a wireless hotspot as your connection? Just as a test, I'd like to see if that helps.
Community ManagerI'm sorry, but I really don't have anything else to suggest. We'll have to wait and see what happens.
Community ManagerI don't have an update on this. I see you contacted an advisor yesterday, but I don't see what the outcome of that is other than the case was resolved.
