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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
Rilo1742's avatar
Rilo1742
5 years ago

@NHL_Live_Support 

  1. Console: PS4
  2. Account Name: Rilo100
  3. Timestamp (date/time, with time zone): Happening since Sunday 6/21, most error was 6/22 5:00 PM CST
  4. Which mode were you in?: Hockey Ultimate Team
  5. What were you doing just before it occurred?: attempting to collect daily objective rewards
  6. How often does this issue occur? Is it 100%, every other game, etc?:  Happens 100% of the time I try to collect my daily rewards 
  7. Can you attach a picture of the error code or provide the error code number?  photo attached

unable to collect daily objective rewards in NHL 20, HUT. The timer says EXPIRED and the daily objectives will not refresh and I cannot collect the rewards. When trying to collect, the error prompt comes up on the screen and I am sent to the main menu. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@Rilo1742 

There was an issue over the weekend, but that appears to be resolved. Are you still having trouble with this?

  • fromoe's avatar
    fromoe
    5 years ago

    I'm not Rilo1742 so i can't speak for him/her, but yes, the issue still persists.  i'm still unable to collect daily rewards without receiving the FTRD error/kicked to main menu

    the FTRD errors during gameplay appear to have been resolved

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @fromoe 

      Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They will need to get your case escalated to the NHL games team for investigation. Thanks!

      • fromoe's avatar
        fromoe
        5 years ago

        @EA_Aljothanks for the info, i opened a second case with an advisor. that person said the studio has the information and needs to fix it. i have no way to confirm or deny that so i'll take him/her at their word. the advisor also said i should post the relevant information in this thread which i did yesterday, but my post was removed. nothing more i can do at this point but wait

  • Rilo1742's avatar
    Rilo1742
    5 years ago
    @EA_Aljo Yes the problem is still there. It seems that the studio has knowledge of the problem according to other users and are still working to fix it. I will give it some time to see if they are able to fix it
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Rilo1742 

      For help with the daily objective rewards, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They will need to get your case escalating to our specialists for investigation. Thanks!

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