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NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
6 years ago

Post your FTRD information here! (Failed To Retrieve Data)

Hi there, If you are receiving an FTRD error message, please provide us with the following information.  Using this info, we can investigate what is causing this issue and help resolve it in a tim...
fromoe's avatar
fromoe
5 years ago

@EA_Aljothanks for the info, i opened a second case with an advisor. that person said the studio has the information and needs to fix it. i have no way to confirm or deny that so i'll take him/her at their word. the advisor also said i should post the relevant information in this thread which i did yesterday, but my post was removed. nothing more i can do at this point but wait

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@fromoe 

Posting personal information is something we can't have here so those posts will be removed. Your case is with our support team so give them some time to work on it. They'll be in touch when it's been handled.

  • fromoe's avatar
    fromoe
    5 years ago

    i'm not sure what you are referring to.  i did not post personal or identifying information of any kind.  

    edit:  do you mean the answers to the requested information in the first post of this thread? if so, of course i provided my account name as it was requested to assist with the problem

    1. Console: 
    2. Account Name: 
    3. Timestamp (date/time, with time zone): 
    4. Which mode were you in?: 
    5. What were you doing just before it occurred?: 
    6. How often does this issue occur? Is it 100%, every other game, etc?: 
    7. Can you attach a picture of the error code or provide the error code number?
    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @fromoe 

      I don't know which post was removed. I was just letting you know what it could have been. As far as the issue itself goes, not being able to collect the rewards is something that needs to be handled by our specialists.

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