NHL Team1. PS4
2. Rgoalie36
3. 07/07/2020 22:38 EST
4. Hockey Ultimate Team
5. Trying to access Hockey Ultimate Team
6. It occurs every time I try and login to HUT. I was on it earlier today approximately at 18:00 EST
7.
PS4
jendogg3
HUT
100%
failed to retrieve data error code
Same error as everyone else
1. PS4
2. RYESSIE
3. 07/08/2020 00:10 EST
4. Hockey Ultimate Team
5. Trying to access Hockey Ultimate Team
6. It occurs every time I try and login to HUT. I was on it earlier today approximately at 19:00 EST
I mean, while I’m here I might as well bring this one up. I get an error when I tried to redeem my daily rewards. It started happening on June 21st. Have tried to go through EA Help on Twitter, eventually an email was sent I responded to it on June 28th and haven’t received a resolution yet. It’s now July 8th.
1. PS4
2. RYESSIE
3. 06/21/2020 12:10 EST
4. Hockey Ultimate Team
5. Trying redeem daily reward on Hockey Ultimate Team
6. It occurs every time I try and redeem daily reward on HUT. Weekly rewards and milestones work just fine.
Community ManagerHello, @JackDaniels8486.
This is something our specialists will need to investigate for you. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Ask them to escalate the case so a specialist can look into this. Thank you!
Community ManagerHello everyone,
I believe the issue with getting that error when entering HUT has been fixed. If it hasn't, please let us know and we'll troubleshoot this. Thanks and apologies for the trouble.
Not fixed in my case...I have contacted the Help Centre three times already. Their general troubleshooting steps didnt help (SYSTEM UPDATE, RESTORE LICENSES, DELETE AND REDOWNLOAD GAME, REBUILDING PS4 DATABASE, TEST NETWORK CONNECTION), nothing. I have this problem more than month. It is realy embarassing now.
