problem with playing
Dear EA I've been playing NHL since 96, the last 5 years on PS4.After the last addition of the servar to Germany, the game is not playable.Previously, I won 5 of the 10 games now with luck 1.My p...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerWhich domain/IP are you using in that test? If you're following the instructions and using easo.ea.com, it's odd that those servers aren't returning a ping. Also, 37ms is very high to your modem/router. That should be well under 10ms.
You do have a router. It's built into your modem. Those units aren't the best for gaming. I had problems with a couple of them before I replaced it with a separate modem and router. That was a bit of an investment but paid off as you don't have to pay to lease the equipment from your ISP. It's just another option if you'd like to get the most out of your connection.
You said you shut down your equipment but did you actually unplug it all for a couple minutes? If not, please try that.
test after complete shutdown
- EA_Aljo
Those worst times you have are a problem. While the average is fine, it indicates high ping spikes and that will cause lag/disconnects. I recommend you contact your ISP as this appears to be starting with your modem/router. They can perform some testing to see if there are any issues with it.
Ok i contact me ISP and then I get in touch.
- EA_Aljo
Sounds good. Let me know how it goes. Thanks!
Thank you very much for your help
- EA_Aljo
You're very welcome!
Hi you can check me this test.Is it normal to play without delay?
- EA_Aljo
That 2nd hop is really rough. That's the node in your neighborhood. Which might be getting overloaded if you live in a densely populated area. You also have high ping times when you hit the 15th hop. I wouldn't be terribly concerned about that as it's possible that's due to the distance between you and the server you're pining. My main concern is that 2nd hop.
Did you make any changes? This is a lot different than your last test.
I tried another FTTH connection.would expressvpn help?The FTTH test results are playable or not.
- EA_Aljo
That connection looks better than the previous one, but it's still going to cause a lot of lag. A VPN is probably going to cause lag as well.
