PS5 10 hour trial won't launch. Still have time left on it...
I played about half of my 10 hour EA Play trial of NHL 22, and now for some reason it's locked in the playstation store. anyone able to fix this?
Forum Discussion
EA_Aljo
Community Manager
Community ManagerWe don't have any control over Sony's store so it's not something we could put back. You'll need to contact Sony support again to see if they can assist with this.
dude, I literally had a 20 minute back and forth with 2 different support people. BOTH said if there was something they could do, they would. NEITHER will do anything. and now EA won't either. So now I have to suffer for neither company fixing or looking into the problem. I'm not paying for EA PLAY again if this is how it goes. I'm also not the only one with this issue. and PLEASE do not say ' just talk to playstation again'. Believe me, it's been a huge long conversation with multiple people. they cannot fix it.
- EA_Aljo
Thanks for the response. I'll let you know if I have any other suggestions. Unfortunately, I can't think of anything else since we don't have any control over Sony's store.
i just contacted them for the 4th time, as you suggested. they still say it's an EA issue. so I guess I'm not buying EA play, or nhl or anything from this point on.
they told me this "it is the Publishers of the game who decide what they want to put on our PS Store for availability." so they say ea took the trial off the store and now it's locked out everyone who has time left. so ea has to put it back. so can you tell whoever does that to please do so??
is there a manager, or higher up i can talk to please? so i can sort this out? im done asking playstation. they are saying for sure that it's ea that removed the trial for nhl. and they can't add it. so i need to talk to someone who can put it back.
I had the same problem, I had just assumed that it was because the game came out so the trial was over.
it shouldn't work like that. Fifa is still there, madden is still there. they released weeks and weeks ago. ea just messed up. or did this on purpose to screw over people so they have to buy the full game.
It’s not just you, I load game it says there is 1:03 left on trial, click proceed to game and then it says you need to buy to use.
- EA_Aljo
I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
