PS5 10 hour trial won't launch. Still have time left on it...

Hey there. Please start a new thread for this. I'm going to lock this one so we can prevent further "necro-posting". Thanks!

That BS I have the same issue and played like 30 minutes of trial and then next day it just did not work I have an ea account but never payed ea play.

@CaucasianJames 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

It’s not just you, I load game it says there is 1:03 left on trial, click proceed to game and then it says you need to buy to use.

Still no update? I know you have many many other players having these same issues. I’ve seen the posts in these very forums. Please figure this out for us. 

I still have this issue, and neither sony nor EA will take responsibility. 

Bad form on both companies.

Same thing is happening to me on PS4. Still have 1h17min left and I can't launch it:

"This content can be used only by the following users, who have a license for it. If you want to use the content, purchase it from PlayStation Store."

Was playing HUT on the 14th and once it hit midnight, the game just closed, right after spending my coins on a player, and got this message.

I restored my licenses, restarted my console, logged out and back in into my PSN account, and nothing.

I don't know who's fault this is, but my PlayStation EA Play membership is still active, and I still have time left, and I can't open the damn game. Jesus.

EDIT: Forgot to mention, I also only have one profile on my PS4 - my own profile. Nothing more.

@pgpgpgpg 

I'm very sorry, but at this point, there isn't anything else we can do for you. If I hear of any other potential resolutions, I'll provide an update.

They confirmed my account and ea play subscription. but after a huge runaround, guess what the answer was.....'go talk to sony'....guess what sony keeps saying ' go talk to EA'...so the big winners are clearly not the players. 

@pgpgpgpg 

That image doesn't show me any account details. Do not send a pic with them though. You'll need to contact an advisor here to have them check your accounts for an EA Play subscription.