Re: Can't see certain things (Heads, Jerseys, etc)

@elcrowlo 

Trophies are fine.

How will I be able to tell the download & update are both installed fully? Last time it told me the game was ready to play so I went in and then when I went into training camp I saw in the top corner that it was only at 33% And I'm not sure but I thought I had to click something to do the update? 

Ok it Just said Installed in the left of my screen for my system. Do I have to go into the game to do the update? Or is there somewhere else I can do the update without going into the game? 

@elcrowlo 

It'll be completely done when you don't see it downloading any longer. This bug happens when you load into the game when it says it's ready to play. You should be able to highlight the game, press the Options button on your controller and choose check for updates.

Ok I believe it is installed and I clicked option to "check for update" and it says its the latest version installed. So now I; turn off the system - Unplug it and my modem/router - wait 2 minutes, plug my modem/router in - let it boot up then plug my system back in and turn it on? 

It says it's version 1.01 

@elcrowlo 

It sounds like you have the update. If you can see there's nothing still installing, try playing again.

IT appears to have worked!! 

@elcrowlo 

Great! So glad to hear that. If you have any other issues, please let us know. Good luck and have fun!

i am also having  the same issue so i deletd everything including my user profile/ and saved data but does it matter when i un plug my router or can i do it in the morning??

@kage1355 

The most important part is not playing before the game and update are fully installed. Once they are, power cycle your PS4 and try loading into NHL 21 again.