EA_Aljo
Community Manager
Community ManagerRe: EASHL NHL 15 & Legacy Xbox 360 Errors
Hi there, @anthonyd462.
Which club are you trying to make? Is it an EASHL one?
Forum Discussion
13 Replies
- @EA_Aljo Yes eashl
- EA_Aljo
Hello, @anthonyd462
Those servers were supposed to be sunset a couple of years ago. It's possible this is why, but I'm looking into this for you and will update when I have some news. Thanks!
@EA_Aljo Well the server isn't down, because I can play EASHL games, the playoffs are still generating, and people can still join teams. The issue is is not letting you create teams or change the roles of the people in the team.
- EA_Aljo
I understand that. Those servers aren't supposed to be up so it's possible this is related to that. When I have some news, I'll update here.
@EA_Aljo Ok but they are supposed to give a 30 day notice before pulling features so we can get the achievements/trophies before shutdown. Right now we can't get the "lead by example" achievement/trophy, because we can't make a team or set a captain. This is unacceptable, because there was no notice of anything kind of shutdown.
- @anthonyd462 yes, this is a serious issue. As a company, EA must do whatever it takes to supply the services that the customers have paid for.
- EA_Aljo
This was announced back in 2019. I'm surprised those servers are still active. As soon as I have some details, I'll post an update.
@Escadias I agree If I missed the posted 30 day notice I totally understand, but there was no 30 day notice. So what happened was this: ive been actively playing this game since like april my group did the achievement in late june and i didnt get it cause i wasnt set as captain for some reason everyone had to go so they said we would do it another time and when we went to do it a few days later all of a sudden I couldn't set captains anymore.
Also @EA_Aljo what is weirder is the role selection isn't shutdown completely because it lets you let other people be the gm of your league. That role can be changed, BUT for whatever reason the captain role cannot even though its in the same mode.
Also it was never announced for a server closure you are confusing it for the Xbox one version being removed from the vault. Thats not the same as a server closure. Also the 360 versions were never in the EA play vault.
Read the notice again:
NHL®15 - EA Access Subscribers please note that we are removing NHL®15 from the EA Access Vault on 18 March 2019. On this date, the game will no longer be accessible or available to download from the EA Access Hub or the Xbox Store.
NHL®16 - EA Access members, please note that we are removing NHL 16 from the EA Access Vault on November 1, 2019. On this date, the game will no longer be available to download from the EA Access Hub for the Xbox One.
Nothing about a server closure or the 360 version.
- EA_Aljo
The notice is in the Sunsets area of our site. That is for games that are having their servers shut down. That's just additional details saying the game won't be downloadable.
- @EA_Aljo Im sorry, but that is just not true. The list is also for vault removals. Look at the following example:
September 15, 2021 FIFA Soccer 15 for PC, PlayStation 3, PlayStation 4, XBox 360, Xbox One
May 6, 2021 FIFA 15 - EA Play members, please note that we are removing FIFA 15 from The Play List on May 6, 2021.
They announced the vault removal on May 6, but the server removal has its own separate entry for September 15th. They also don't mention the 360 version in the play list/vault because the 360 version was never in the vault, but they mention it in the server closure, because that is for the server closure. If we relate this to the NHL series we see the following:
NHL®15 - EA Access Subscribers please note that we are removing NHL®15 from the EA Access Vault on 18 March 2019. On this date, the game will no longer be accessible or available to download from the EA Access Hub or the Xbox Store.
NHL®16 - EA Access members, please note that we are removing NHL 16 from the EA Access Vault on November 1, 2019. On this date, the game will no longer be available to download from the EA Access Hub for the Xbox One.
NHL®17 - EA Access members, please note that we are removing NHL®17 from the EA Access Vault on October 13, 2020. On this date, the game will no longer be available to download from the EA Access Hub.
NHL®18 - EA Play members, please note that we are removing NHL®18 from The Play List on April 16, 2021.
NHL®19 - EA Play members, please note that we are removing NHL®19 from The Play List on April 16, 2021.
By your assessment that would mean all these things were set for server closure the same day, but that is not the truth because NHL 17, 18, 19 are all still up with no issues except NHL 17 limited time sets disappeared and never came back. None of these things have suffered a server closure or were scheduled for one.
Same story with 15 and Legacy. If that was the case there would be a separate entry like the Fifa one where it would say :
"NHL 15 for .... and 360 would be listed"
On top of that NHL 14 is having the same issue and that is not even listed on this server update list at all... - EA_Aljo
As soon as I have more information on this, I'll let you know. Thank you.
- @EA_Aljo It works again. If it was you that fixed it thank you.
- EA_Aljo
I wish I could take credit for this, but it wasn't me. I'm just glad to know it's working again. If you have any more issues, please let us know. Have fun and good luck!
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