EA_Aljo
Community Manager
6 years agoRe: Gold collectible/ gold players missing in HUT
Normally, items are returned when the set ends. If it wasn't, you can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. I know you tried that already, but they should be able to confirm what happened to the collectible.