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svarp25's avatar
svarp25
4 years ago

Re: HUT Squad Battles seasonal rewards not received

Actually, I have a pic of my rank 1,5h before end of the season. The historical maximum I can see now is 7levels lower. It was the first season I played and it is super unmotivating.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @svarp25 

    It seems unlikely you'd drop that far that quick, but it's not impossible either. As far as not receiving any rewards goes, I can check your account. Can you tell me what the coin reward is in that pic? It's difficult to read.

  • svarp25's avatar
    svarp25
    4 years ago

    Sorry for that, I needed to adjust file size so it can be uploaded. I have earned 15,960points. The coin card value was 12,500 if I'm not wrong. Please check.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @svarp25 

    I'm not seeing those rewards being received. A more thorough investigation will need to be performed though. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into the missing rewards, but they won't be able to modify your rank.

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