Unfortunately we won't get our money back it's too late, Let's all remember this though come next year when it comes time to support EA with money again and not buy next years game. EA is aware of the issue and they are telling you it's not important to them.
@VeronicatheCD OOO i never thought about the BBB that's a pretty good idea and I've done that before and won. This years game is total fraud. I totally gave up on EA not fixing the Sabres home arena color scheme but the deep down hard core flaws like create a team jerseys numbers and their create a player play by play name system not working is 100% unnacceptable because it was a tool that has worked for years now. Be careful though, you don't want to threaten to sue EA on here as I did that and they banned me on here for 24 hours the cowards they are.
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