Re: Missing Coins after a Failed Bid. Nhl 17 HUT

I'm allmost certin that it was 23,900 coins but getting 21,950 back i will count this as a win. so here is the breakdown.

Lost Coins on Sept 28th at 7:30pm contacted EA asked to wait 24 hours for the Servers to Sync

Contacted Ea again Sept 29th at 9:30pm asked to wait again 6 hours for a speciailst to be available.

Contacted Ea again at 3 am, went over what happened , got transferred went over what happened again and at 5:15am i was told that if i want to continiue to be warned that if my case is to be found fraudulent my account will be suspended. i said no problem i just want my coins back.

Waited 24 hours 

Waited another 24 hours

Waited another 24 hours

Recievied email from invistagater on Oct 3rd at 3:19 am saying i will get most of my coins back.

Dear Coop The Demon,                           Thank you for contacting Electronic Arts Customer Support My name is Laura and I am with the Specialist support team. Sorry to hear about the missing coins , I have investigated your case and found the last bid was 21950 pucks. I have returned these pucks to your account. I will be closing this case but please don't worry you can resume it again at any stage if you need to. Have a great day!                           We have closed this case for now . You can reach us at help.ea.com for further assistance Regards, Laura P. EA Customer Experience

 It is now 5 am and i still haven't been paid the missing pucks i will update this with how long it takes to acutally get the coins back in my acocunt.

Emailed Laura asking if she knew when they would be put in my account but no responce yet.

Got a responce from Laura, she said their was a glitch

Hi Coop The Demon,                           Thanks for the reply and letting us know! So sorry! Yes I just saw there was an issue with our system and the coins didn't go through! You should now have them 🙂 Please log out and in again to HUT. Your balance is now 81,962 Again really sorry for that, thank you for your kind patience, its really appreciated!

Got my Coins at Oct 3rd at 5:07am