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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Network Connection Issue

@ar3w97 

Try deleting the personal saved data for NHL 23. Press the Guide button and then highlight the NHL 23 tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

3 Replies

  • ar3w97's avatar
    ar3w97
    3 years ago

    I tried that and it did not work either. This is one of the most strangest and frustrating issue I ever had involving a video game. Every troubleshoot I have done hasn't wokred and there is not an  explanation as to why my NHL and Madden won't work.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ar3w97 

    An advisor should look in to this. It's possible there is an issue with your account. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

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