I tried that and it did not work either. This is one of the most strangest and frustrating issue I ever had involving a video game. Every troubleshoot I have done hasn't wokred and there is not an explanation as to why my NHL and Madden won't work.
Community ManagerAn advisor should look in to this. It's possible there is an issue with your account. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
