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Anonymous's avatar
Anonymous
10 years ago

Re: NHL 16 HUT - Can't Buy Now in auction house.

i just got off a chat with ea support, they said the ea server had my old email synced to it. He updated it to my new email and said he is confident that will correct the issue, however i have to wait up to 48 hours for the update to take affect on the server. i will try to remember to update here when i found out if its working or not.

3 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    As i expected, this did not fix anything. I was able to talk to someone from ea support over the phone and they were much more helpful. He let me know it is a known issue and was working with a specialist right away to have it fixed. He said its some kind of glitch within the game and the specialist had to do some coding to fix things for me. Once they were done i restarted my ps4 and i was able to buy now after that. If anyone has this issue, you need to call ea support, there is no other fix!

  • I had this problem for ~6 weeks last October-November, and nothing helped, until I had an email-conversation with some advisor, who told me what to do. First I tried everything I had already done, what he asked me to do (remove rosters, cloud and local saves, power down your console etc.), and these steps didn't help at all.

    However, after those steps he asked me to run a trace route of the path from my home network by following this article: http://help.ea.com/en/article/ping-traceroute-and-uo-trace/

    I attached the file and couple of days later some other advisor/expert sent me an email where he said that he thinks he had fixed the issue. And yes, that helped, so I believe the solution was found after I posted that trace route -file.

    However, I got the same problem again. It has been now ~7 days since it started. I tried to email EA ([edit: email address removed]) and I also tried to get in a live chat, but is it down, because I haven't found it in three days or so? Also, my email message hasn't been responded, so it's kind of difficult to get this problem solved, although I think I know what's wrong.

  • Anonymous's avatar
    Anonymous
    10 years ago

    No point in even trying anymore. Might as well wait for NHL 17.

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