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Community Manager

Re: Nhl 21 connection issues

Reboot your console and router and check if that helps improve your ping times.

If not, it is worthwhile trying Google Public DNS:

https://developers.google.com/speed/public-dns/docs/using

8 Replies

THubb41
5 years ago
@EA_Barry I have tried both and no such luck sir. Anything else I can try?
Thanks
THubb41
5 years ago
@THubb41 Wait so you want me to try changing my DNs on my PlayStation only to the google one? Or do I have to change my router settings as well if I change it on my ps4?
EA_Aljo
Community Manager
5 years ago
Hello, @THubb41

You just have to change the DNS on your PS4. Not your router.
EA_Blueberry
Community Manager
5 years ago
@THubb41

Have things improved at all?
THubb41
5 years ago
@EA_Blueberry No I’m still stuck on 75ms. I tried rebooting and changing my DNS server and neither of those worked unfortunately.
EA_Blueberry
Community Manager
5 years ago
@THubb41

Do you play on a WiFi or wired connecton? Any way you can switch to test the difference in quality?
THubb41
5 years ago
I play on LAN and when I test it is roughly the same. The PSN test is 4.0 mbps upload and 150 download.
EA_Blueberry
Community Manager
5 years ago
@THubb41

Does it improve after our general connection troubleshooting steps? These help fix most common connectivity issues.

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

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