I see that NHL 22 has been re-added to the trial section of EA Play, however I do not see a download trial option on the game page. I deleted the game earlier to see if I could redownload it to fix the issue.
Was able to redownload the game through the PSN app and it still has the lock symbol around the EA Play icon.
Community ManagerCan you power cycle your console and try again? We're not seeing the lock in the store. You can also try going to playstation.com to push the download to your console.
Tried the power cycle and it didn't fix it. Also tried to restore licenses and that did not help either.
You won't be able to see a lock icon in the store because in the store there isn't even an option for the trial. The lock only appears when you've downloaded the game and are trying to play it but the lock signifies that we can't. I've attached some screenshots for clarity.
The first screenshot shows what the NHL 22 gamepage looks like after I already have the game downloaded (you won't see the lock icon here, it's only on the home screen when the game is highlighted, look at previous screenshots from myself and others to see the lock icon)
The second screenshot is the Madden gamepage after I've downloaded the trial, see how it says trial on the top as well as the ability to play the game?
The third screenshot shows the FIFA gamepage where I have not downloaded the trial. See how it gives the ability to download the trial?
While the NHL 22 game is back in the EA Play trial section, we are still prevented from playing it and others are still unable to download the trial. I'm assuming whoever is looking into is from your end has the full game for NHL 22 so they do not see what we see since they have the full game unlocked and we do not.
I have tried everything, restarting the console, redownloading the game. The issue remains the same.
Interesting is that I tried the trial on my PS4 and there it works. So it seems to be an issue only on PS5.
I’ve also tried everything suggested including a bunch from both EA supposed and Sony chat support. Still no fix. This sucks. A lot.
Psn: justkeptfading
I am in the exact same situation. I have 5 hours and 50 minutes left, but there is a lock on the NHL 22 trial for some reason. FIFA and Madden trials both work fine. This is an issue with EA. I've been a subscriber to Origin Premier on PC, now EA Play Pro or whatever, for a very long time, and a sub to EA Play on console and I'd hate to have to end my subscription because of this.
I restored the database, I restored the license, nothing helps all the time the game can not run, you do not want to give us access to the full version if you can not fix it?
I’ve also done all these steps and still also have the lock icon on the game and nobody has any answers for this. It’s frustrating. From what I’ve heard from both sides of EA and Sony support, neither wants to take any responsibility in fixing it. I’ve been passed back and forth multiple times.
Any update to this?
Community Manager
