Community ManagerCan you power cycle your console and try again? We're not seeing the lock in the store. You can also try going to playstation.com to push the download to your console.
Tried the power cycle and it didn't fix it. Also tried to restore licenses and that did not help either.
You won't be able to see a lock icon in the store because in the store there isn't even an option for the trial. The lock only appears when you've downloaded the game and are trying to play it but the lock signifies that we can't. I've attached some screenshots for clarity.
The first screenshot shows what the NHL 22 gamepage looks like after I already have the game downloaded (you won't see the lock icon here, it's only on the home screen when the game is highlighted, look at previous screenshots from myself and others to see the lock icon)
The second screenshot is the Madden gamepage after I've downloaded the trial, see how it says trial on the top as well as the ability to play the game?
The third screenshot shows the FIFA gamepage where I have not downloaded the trial. See how it gives the ability to download the trial?
While the NHL 22 game is back in the EA Play trial section, we are still prevented from playing it and others are still unable to download the trial. I'm assuming whoever is looking into is from your end has the full game for NHL 22 so they do not see what we see since they have the full game unlocked and we do not.
Community Manager
