Community ManagerI responded 3 days ago saying this was still being looked into. Then, I had the weekend off. As soon as I have some news, I'll post an update. Unfortunately, I don't have anything new yet.
Your responses have always been beating around the bush. Even your very first response to my post didn't even acknowledge the facts that I stated and then proceed to provide explanations that are not even relevant. Finally, there is enough of us complaining to get the issue looked in to and now all you're doing is waiting for an update. It has been 17 days and counting now and that should even make you realize that this has gone on for way too long. Remember that monthly subscription only lasts a month. Put yourself in our shoes for a minute. You haven't asked anyone if we should get compensated or fought for our compensation. You did not acknowledge the exact same issue that happened in FIFA nor looked if there is some correlation with that issue and this one. If you think you're doing enough to help your customers then so be it, but currently, you are not putting up a good image for the company. Who knows if you even read these blocks of text, you don't even respond to any of the points that are being made.
Just thought I’d post this here. Had an issue with Disney+ today. Went on chat with their customer support. Ran me quickly through troubleshooting…immediately moved me up to higher management (big difference there) said it’s a known issue that they will fix immediately. Without me saying a thing, they instantly offered me credit for a month of Disney plus for the trouble. This whole thing took about 5 minutes. Meanwhile….EA support is EA support. So different getting support that cared.
Community Manager
