Nhl 22 input lag and delay

@EA_Aljo what’s the difference between hut and playing 6s ? Because hut seams to play perfect but playing eashl club 6s is unplayable because of delay 

Playing 6s EASHL different animal there’s 12 people connecting to the server that is a lot of information getting sent to and from. You might be connecting to server far away from you, considering it takes into account 11 other peoples locations as well. 

HUT takes your location and your opponents, so if you have great HUT connection you must be close to server while playing and then when you play 6s you might be playing on different server and now you don’t have advantage so it feels horrible, you might even be disadvantaged.

Hello, @Xlkash- 

@niccolo91 explained it well. Do you usually play with people that are far from your location? For example, the south-central server is closest to me, but the guys on my club are all in the north-eastern US. I have a better connection with HUT since I get on a closer server, but when playing my club, there's a 30 - 40 ms difference.

I have 10 ms in game all game no spikes , I live in Toronto and almost everybody I play with and against are east .  The lag is a brutal input delay . It’s unplayable , like my 1ms monitor Feels like a tv from the 1800s . All other games play perfectly 

My ping is the same in both vs , hut and eashl .  
I play in the highest competitive league you can play in .  I have for years . The game is broken . I would greatly appreciate any help , my connection is fine my hardware is fine I’m out of reasonable options any chance someone could fix my situation 

@Xlkash- 

Without going through connection troubleshooting, we can't rule out any of those issues. If you'd like to do that, let me know.

I should also add that for about a month now it is in virtually every single game , I get the odd game every couple nights we’re my game works perfectly as it should then it magically goes back to fat man lag .  It’s impossible to play a game and compete at any level 

Yes I will do what ever you suggest to fix this , I’m ruling them out because every other game I have runs perfect couldn’t be better  , and the fact that when one of those magical games come around it just proves that my hardware is fine with out a doubt

I also live in the biggest city in Canada , with top of the line bell fibre internet , a gaming monitor and 4K gold plated HDMI .  I’m not sure if I need better gear but I think mine is sufficient for a nhl game , call it a hunch 

Hardwired connection straight to modem and cat 6 cable 3 feet long 

@Xlkash- 

Sorry. I didn't realize we had already gone through a lot of troubleshooting. The only other thing I can think of is replacing your network equipment. Are you using a modem/router combo unit provided by your ISP?

All you can do is laugh. I haven't posted in a month, but I called my ISP out a month ago, and they replaced some old wiring, checked my connection thoroughly, provided me a new updated modem/router. I have now replaced every possible piece of equipment one can replace: a new Xbox, HDMI, ethernet cable, controller, modem/router, monitor. I have tried every DNS and even WiFi. Ports forwarded and DMZ. 

I don't feel this input delay on other games. I don't feel it re-downloading NHL21. Occasionally, like last night, I have my delay (on 20-30 ping) only to mess around, come back in the early morning hours and suddenly the fog is cleared and my connection is normal. This isn't even in just World of Chel 3s and 6s -- it's in loadout practice mode. My download speeds show no change, delay or not. I've had about a month and a half of consistent clean gameplay since October. All you can do is laugh. 

@DeliveryForKiki 

Have you considered getting your own separate modem and router? There's a higher cost associated with this of course, but can also greatly improve the connection.

@EA_Aljo 

please talk to someone that can look into the server issues that many of us are having .  My system and equipment work fine for years and every-game that is not made by ea works flawlessly with my exact same equipment .  I live close to the server as I get 10 ms .  But my connection is actually somewhere in the 100s or 200s and the game is unplayable .  Do ppl actually work at ea to solve problems or is there job just to divert blame to the customer .   We need some action here on your side of things . Put a patch out actually dive into this problem and stop assuming and just spitting out the same regurgitated answers.  If people need to buy special equipment to play this game that should be advertised before I buy it . I own ten games and my epuipment works fine for them , could you explain that ? 

I do appreciate the answers but I feel it’s just the east way out for you guys .  There is 100 percent a problem here on your end and I feel it’s landing on def ears 

There is a problem that lies within ea servers , this is a known fact .  Is there a phone number I could contact somebody ? 

The most frustrating part is when you check your connection in game and it says it’s beautifully perfect .  Like 10 ms flat line .  Like if my connection was fair or poor at least I’d know the game was telling me my connection was bad . It’s telling me it’s amazing yet go play offline and you can see how the game actually plays 

@Xlkash- 

If there was a problem with the servers, chances are good we'd have a lot more people contacting us about this I'm not saying our servers are perfect and it's not on us at all, but we haven't found any issues yet. With everyone in different locations, using different equipment, on different networks and using different ISPs, it makes this a very difficult issue to track down.

Are you seeing the in-game connection report showing 10 ms, but the game feels like it's 100 - 200 ms or are you seeing the report fluctuating? Is it the same in Online Versus as HUT and EASHL?

If you'd like to speak with an advisor over the phone, a case can be opened here. Just use the callback option. 

Also side note , game has been unplayable for over a month now use to run good .  I played a game the other night said fair .  I think it was 40 ms I must of been connecting to a central server , the game played better than when I’m on my own server which is east and I get 10 ms  , not sure how that works 

My connection in game really dose not fluctuate, it’s is always between 10 and 12 ms in game if I’m connecting to east or qc server .  If I connect to central or west my in game ms raises but plays far better .  With a lot less input delay .   I sure to think lower ms is better I’m kinda confused now 

My in game reading says perfect , my actually experience is horrible .  That’s why it’s fustraighting because the game seems to think I’m connecting perfectly

Here’s is a photo of my in game connection .  Which is average for me about what it says every game . I know what playing on west feels like as I usually try to avoid this games because of the delay .  It says 11 ms but feels worse that west which is around 100 ms for me 

@Xlkash- 

That's obviously an excellent connection so I don't know why you would be having so much input lag. Unless it has to do with your TV, but I believe we went through that during troubleshooting. I don't have anything else to suggest, unforutnatey. We'll continue to monitor our servers and keep an eye out for new reports.

With that reading in game with no fluctuations. I do believe my experience should be good . At least the game believes so .  I have played this game for a decade , every game it says 10 ms feels  worse than a west server . 

I play on a gaming monitor 1 ms in game mode and as I stated before all my other games run perfect as I have goood connection .  I’m telling you I’m better off connecting to the west server and gave the game say 100 ms because it plays better