Community ManagerIf you're far from a dedicated server, your connection won't be as strong. That's not an issue with our servers. Hopefully, we'll have one closer to you at some point in the future. This is why you're getting a better connection in Online Versus games because you're connecting with someone closer to you than our servers.
Hopefully EA puts server near Saskatchewan too, please. Very frustrating this year.
Community ManagerThe top 32 are not pre-determined. If you have a bad connection, your chances of making it there are a lot lower though of course.
P2P would only work everyone participating played in the same, small, region. Longer distances would give both players a bad connection. Also, both players are going to be affected if one of them as a bad connection. IP booting can also be a big problem. Dedicated servers are much better for this event, but if you live in a more remote area, that's going to cause a weaker connection due to the distance to your closest server.
So what’s the answer then? We move or EA puts more severs in locations where these type of complaints are coming from? Or we just quit the game?
I would hazard a guess that many have just quit because of this and I’m contemplating doing the same.
Way too frustrating which is a real shame as I think the game is very enjoyable when server connection is not the determining factor.
Community ManagerBeing closer to a dedicated server would help. Unfortunately, I don't think there's anything else that can be done. Hopefully, we'll have a server located closer to you at some point.
@Br4ymatter wrote:So what’s the answer then? We move or EA puts more severs in locations where these type of complaints are coming from? Or we just quit the game?
I would hazard a guess that many have just quit because of this and I’m contemplating doing the same.
Way too frustrating which is a real shame as I think the game is very enjoyable when server connection is not the determining factor.
THIS RIGHT HERE!!! This needs to be read and understood by the game developers at EA.
These servers are a joke. I have all the input delay everyone else is having. Living in southern Ontario. Fix the servers... I've done every trouble shooting step there is..running 1.5gbps bell Fibre directly to my house. Ping is 12ms but feels like 150 - 200... Running the game on Ps5.
The biggest reason why it's the ea servers is because every other game I play that's not ea has zero delay and plays perfectly. I have the same delay in fifa as well. But it's my connection and hard ware right? I've literally upgraded and changed every hardware to the best possible scenario. Nothing works.
-New ethernet cable
-New hdmi cablr
-New gaming 1ms monitor (Asus designed for the Ps5 with hdmi 2.1)
-New modem
-tried multiple dns servers
-turned off hdr
-turned off 4k went down to 1080p
-went from wireless to wired controller (turned off Bluetooth)
-ethernet 3ft away from Ps5.
It's a server issue. Stop blaming the customers. I know there's tons of variables. But there's just too many of us with the same issues. It's 2022 we should've be having this delay. It's apparently in every ea game.. That should say something. Fifa players are complaining as well. I have no issues playing versus mode (peer to peer) it's only when connecting to the servers.
I'm pretty sure it's the qc server that's having the biggest problem. Why can't I choose what server I can play on? Because clearly the one I'm on is horrendous. (pretty sure it's the qc server)
I wanted to compete in the Gwc tournament and it was so delayed that I ended up giving up, it was totally unplayable.
Community ManagerSince you play FIFA, can you run the Connection Quality Report and provide a screenshot of your overall score as well as the match history? NHL doesn't have that, unfortunately, but since you're lagging on both games, that could help with this. Something that really makes this difficult is that we can't just put the blame on the servers since the high majority of the community isn't experiencing this. That's most likely due to other variables, as I previously said. Finding the right combination of them isn't an easy task. We'll keep watching for more reports and as always, will continue to monitor our servers for any issues.
How about someone from ea does a test with me and switches my server to test? Then we can figure out what server is the issue? Pretty sure I'm on the qc server. Switch me to east server and let me try. I am down for some testing if ea actually wants to fix this.
Community ManagerWinners are not pre-determined based on their connection quality. Especially since the high majority of people don't experience lag. Of course, having a weaker connection is going to hinder your chances at success. Hopefully, we'll have a server closer to you in the future.
I live like 10 minutes from montreal have a 3ms connection hardwired. 6ms on wifi
And 80 percent of my games are garbage
My game rotation consist of
One game where Its so so or even
Quit next 3-4 cause its unplayable. Total fun watching my opponent take the puck away constantly at will no matter how much i protect the puck, poke checks never miss and are 100 pervent success the onlyoffense i can generate is basically gain the blue line and shoot while i watch them skate around at free will like my guys are cones and every poke results in tripping
Then get a game i can clearly tell i have the optimal/better connection cause my players are fast and i can do no wrong and score like 3-4 goals quick which results in my opponent quitting
And repeat over again
So much fun playing 6,7or 8 games out of ten that end up quiting in first 5 minutes
@EA_Aljo wrote:Winners are not pre-determined based on their connection quality. Especially since the high majority of people don't experience lag. Of course, having a weaker connection is going to hinder your chances at success. Hopefully, we'll have a server closer to you in the future.
Of course it is pre-determined in a way. Two players with equal skill, the guy with the better connect always wins. High majority don't experience lag? In Finland maybe, but not in Western Europe. It's good that the issue gets more attention in this forum, we had the thread with 50 pages which went nowhere except complaining but the issue still exists.
With GWC, it becomes even more evident. I don't know which genius at EA thought it would be a good idea to get rid of the option to search for 20 - 30ms games, now 40ms is max so the chance for me as a German to play on the Swedish server is even higher. And the games I had to play when the ping was between 28-32ms was just unbelievable bad. Sometimes I saw the goalie record of my opponents and I realized that I got outplayed by mediocre players and the fat man lag.
I could make 100s videos of glitches and bugs and the disadvantages one has, but the worst part for me has always been that my players don't pick up pucks with fat man lag
They always say that the meta is big defenders and I tend to disagree, my TOTY Adam Fox is great without lag because he is fast and agile despite his small size. But with fat man lag, he becomes unusable and even a liability. In this video, look how he doesn't pick up the puck, perfect assist for my opponent. I have trouble moving with Hedman as well just before the pass, it's all delayed.
https://youtu.be/T0CUMh4hhak
Hedman not picking up the puck. Happens all the time with fat man lag.
I got lucky in the next video, but look how the puck "wraps" to the goaline (21 sec). And why is McDonagh moving to the left side away from the opponent at the 8 second mark? And why was this even called off?
https://youtu.be/emXnUSsGPfI
And this is how the stats look like when you play with fat man lag. My opponent is Top 15 right now in the GWC and I would say that he got used to the connection advantage because he was using LT not only with the Danglers but with Burns as well and he got away with it because my players didn't move. Fat man lag, you know...
Another ping with spikes against a guy I had no chance against.
Anway, I hope EA is doing Cross-Play in NHL 23 (and getting rid of LT in the offensive zone) and I hope they are boosting their infrastructure because of it (more servers in more locations, especially Europe and Eastern Europe). If you don't, I am 100% convinced, you'll get the same threads in this forum again and even less players. And then, it might be a good moment to call it quits for me as well even though HUT is a lot of fun.
I've just been reading and man what u run out of stuff on ur script sheet? lol most cooperate bs answers I've ever heard deflect any blame so ur telling me Mr. Aljo that u think EA not only has the best gaming servers in the world but there games are so finished and polished that there cant be anything wrong with it? unfortunately ea cant make a good game to save there own life The only thing the terrible developers can code is a animation for packs like bro a indigame called Inscryption had better gameplay experience then any EA game in the last 5 years and instead of making bs claims ab peoples router look at battle field 2042 i had more fun on vanguard and vanguard is my most hated game thank god ive quit supporting ea and whenever i can get a game for free i do and bro i wish i could get paid to play this trash like who ever made this im talking ab the developers and coders they are the most untalented and useless people I've ever seen look at madden 22 it had madden 20 banners in the background all these games are, are just reskins of the previous game with some copied future from another game x factors? so original and not once did u address the lag how is it activation got there stuff down i can play a game of team death match and don't have to worry ab stop and go lag but your games i guess have the true good servers and everysignle other company has the bad one yhe better question is is there dedicated servers for head to head, hut and every mode so players don't have to connect to different servers or worry ab peer to peer connection like most company's nowadays well ea knows it cost a bit more to do that so they will stick to the cheaper stuff i think there's 1 dedicated server in a 2022 game so everyone that reads this forum don't listen to aljo i worked for a cooperate business homegoods to be exact and did costumer service and all hes doing is reading from his sheet deflect blame from the company and try to place the blame on anything else like do one search of nhl 22 sucks or nhl22 lag and look and everything somehow all ea employees are just blind like look and that bozo who in court tried to say packs were surprises and not underage gambling
Community ManagerIs game mode enabled on your TV?
@EA_Aljo wrote:Is game mode enabled on your TV?
Come on, I've been complaining for so long about fat man lag, of course I enabled game mode. BTW, last two days connect was good, second game today while playing GWC against a Swedish player it was unplayable, players skating in mud again. It's so frustrating losing a game where you have no chance because of the connect.
Next question is Did you try a new router or
Are you playing wired? 🤡
Games a joke. I play MLB The Show and it’s 1000x better you can actually grind for stuff and not have to pay hundreds of dollars for chance to get a good team.
2 and a half / 3 weeks ago the game started running fine every game it was amazing . I was really enjoying playing the game again . Then a week past by and a mandatory update came out when I tried to log into chel . Fat man lag returned and every game is unplayable again . Past two weeks have been brutal . So disappointing I didn’t change anything and the game just broke again . Spoke with many members of the competitive nhl community that have said they have dealt with it in past years aswell and that eventually it just goes away .
I just finished my second round of GWC European qualifier, made Top 100 again but didn't make it to the finals. I would be surprised if any German, Austrian or Swiss player made it through to the GWC finals due to the disadvantage with the connection.
In regards to my message from #101, anybody from EA can answer my question about change in the matchmaking settings and maximum ping in GWC? I lost all my games with >30ms ping which means I played on the Swedish server as a German player, my opponents players were all faster than me with at least double or triple the amount of TOA as I had. Why was this change implemented for GWC? This is supposed to be the highlight of the year and you made it unplayble and unfair for Western European players.
As I said before, I hope there will be more servers and cross-play for NHL 23. I enjoy my team but I am competitive as well and if the game gives me a disadvantage, why should I spend more time with it? I'll look very carefully at what EA announces for next year. Enjoy your Scandinavian GWC finals.
Community ManagerWe were troubleshooting this in a different thread. I had asked if game mode was enabled on your TV, but didn't get a response. Can you let me know? Thank you.
Do you have any video from those games showing your opponent's players being faster?
