Re: Old Email Address for Account

Let's just be clear here...

I don't want access to this old EA account.  I want to create a new one to play NHL20 (A brand new game i just bought) without having to create a new PSN ID. 

No one will have access to the old account now because that email has been terminated.  So I'd be creating a new account and starting fresh. Old account can stay "secure" as is and no one is stolen from...  Unfortunately this is not an option because of this ridiculous setup.  

Thank you EA_Aljo for being responsive, I have nothing but respect for that.  But this is a really stupid/flawed setup by EA and NHL20.  I own a lot of playstation games and i can tell you this is the ONLY ONE that required me to sign onto some third party account to play it.  

@Sammich13378 

I definitely understand the frustration. I'm very sorry for that. Many people own multiple EA games. Having an account with us allows us to support the games you own as well as keep the content on those games secure.

I think you should try contacting Sony to see if they can refund you since you're not able to gain access to the account your PSN ID is linked to. That or continue to try to work with the account recovery team to regain access.

I understand that you don’t want to give people access to accounts without proof, but atleast make it so I can change the email in the log in. This is so shocking to me that EA allows so many complaints from customers without making the slightest attempt to fix them. 

hey,

I have the same sign in issue as the person above. I have open 4 different cases with EA now starting from last week. I have filled out the recovery form 3 times and still no word from EA. The latest person I talked to said my information on the first 2 forms were incorrect. How can I know information from an account I haven't signed in on in over 5+ years? Secondly, How much information does EA need to have to verify the account? I doubt hacking into people's EA accounts is such a huge issue that it requires a person to provide huge amounts of correct information in order to gain permission to log into their account. Am I crazy? I still cannot sign into NHL 20 and play online due to this issue. 

Also, would it be faster to just have the account deleted? This could take 5 seconds I feel like, just a click of a button to delete the account so I can just make a new one and be able to play NHL 20. I am very displeased with the service of EA throughout this process so far. I REALLY just want to play the game that I love, yet this whole process is holding me up. 

Feel free to check into my cases and help me out with this issue

@HomminShlong 

Being able to change the email without verifying ownership would let someone take over accounts too easily. You can edit your own email by going to www.origin.com, but you will need to verify ownership of the current one to do that. If you don't have access to the email on your account, please fill out this webform so an advisor can help - http://help.ea.com/account-recovery/web-form.

@XY0uT3L1mEx 

It actually is a huge issue. People attempt to steal accounts very frequently. This is why this can take so long to resolve and why we require so much information to verify ownership. We also can't make it so easy to delete accounts. Yes, you can have your account deleted, but you need to verify you own it first.

I see you've been talking to support. You're not providing enough accurate information in order to recover the account. The best I can tell you is to try to recall anything other details that might help prove the account is yours.

Hello, @audri44.

If you're being told the account can't be verified with the information submitted in the form, it means those details aren't accurate with what we have on the account. You'll need to submit the form again with new information.