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Re: Ping in EASHL problems

Hi there. I am having trouble with connection on EASHL. Usually I have 25-35 ping at a flare rate, but the last few days have been really inconsistent. It seems every game my ping starts in the 25-35 range but spikes up to as high as 2,000 every 5-10 seconds. I’ve hard reset my router,Xbox, And changed many Xbox settings with no solution to be found. It’s very frustrating considering no other games or EA games seem to act up like this.

any suggestions? NHL 19 is nearly impossible to play and it seems it could be a server issue on EA’s side?

5 Replies

  • Hi Barry thanks for the reply. I've tried multiple DNS severs, opened all necessary ports, and checked my router settings. Everything at my household works fine with the current internet except xbox one. Clearing the Mac address, using static IP, changing DNS, etc. hasn't lead to a sustainable fix. At random times i'll reset my router and xbox and the game will work fine for roughly an hour. This is a rare occurrence though. Do you have any other potential solutions? Obviously contacting my ISP might lead somewhere, but they just gave us this router within the last year. Everything was working fine until roughly a month ago. Nothing on my internet side of things has change.

    If you have any other potential suggestions please let me know,

    Current detailed network statistics:

    Download speed: 67 Mbps

    Upload Speed: 12 Mbps

    Latency: 73

    Wireless strength: 92 %

    Packet loss 1% ( I think this packet loss has been affecting the gaming experience. It jumps between 0-6 % often... Can't find a solution to keep it at o%)

    Thanks again,

    John

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @johnnatale 

    Packet loss will be a problem. Try monitoring that when using different DNS servers and stick with the best one. Connecting with a cable (to your router) rather than wirelessly is always preferable.

  • @EA_Barry Sorry your answer doesnt address when someone has low ping for example I have 25ms in rivals
    75ms in GWC

    Which basically was a death nail for my 2020 GWC.

    Which is also *.
  • @EA_Barry Explain why GWC is 75ms and Rivals is 25ms avg.

    Why the difference.

    I am in vegas and have cox 1gb speed with a ax12 router.

    Yet still 75ms in gwc.

    Not cool and why??