Re: Ping is between 6 an 8 ms but always lag

I am using Google DNS Servers and tried Cloudflare on my Xbox. Hard to troubleshoot the issue on my Box, it's my only Exposed Host on the network as well.

@prospero99c 

Can you run the test again? I want to see if it's consistent or not.

I've attached the tests from yesterday and today, the one today was after restarting the router.

And @EA_Aljo , you have to understand @Codo37, we brought up the issue to our Club teammates, nobody cares anymore because they don't play competitively, they are just playing CHEL for fun which is fine. But we have lag 3vs3 or 6vs6 as well and everybody would tell you the same thing as we are, but nobody takes the time to issue a complaint on the forum, why should they, they are not playing HUT. And the player base (on Xbox at least) is already extremly thin in the EU, it's mostly just D1 diehards, the player field used to be much bigger. If you ask people who quit, I'll bet they would tell you because of the connection and because it's not fair. I quit last year around Christmas because of it and I came back for NHL 21 and nothing changed, we've had those problems for years and we've been complaining for years. Best gameplay connection-wise is always the BETA...I wonder why...And you can't show lag in a video, you have to experience it or look at the indicators in the video...

I still invite any Producer or Playtester of NHL 21 to come to my home in Germany on a Sunday afternoon and play 10-15 games of HUT Champions and tell me afterwards that they experienced no fat man lag, that all games felt fair and that they had fun. And I am 99% convined that it will be neither.

@prospero99c 

You're getting packet loss before you reach our server. That would be contributing to your lag.

@EA_AljoWow … a lot of answers … and thats all what you had to say to the post of @prospero99c? Man go in the politics cause you don't help anyone here in the forum. 

@EA_AljoSend someone to germany and play it here, then you know what we mean. I have more vids that clearly show the problems, delayed input, wrong collison controll. The team is after 10 mins in a period totally fatigue (all lines yellow) cause the constantly track the puck and the oppnents player and gap conrtoll wrong and it results that the react for a moment in the wrong direction and than turn and start permanent hustles in the wrong direction. I have made a video too were all worlked fine one game tonight. The player play their stageties, made the correct forechecking. All that dosent work when the connect is bad. Most of the games the opponet cycles in the corner or behind the net and I have no chance to get the puck and then the crossecrease * happen, puck goes throug sticks, defender etc and its in the net. I played a player that after he leads 1-0 playerd only in his own period and I had no chance to take the puck away cause all was slow agein. The CPU was set to full pressure all max forechecking settings but does nothing. THAT IS LAG! All reacts wrong. It has nothing to do with visible things. I will post the Vids at the weekend.

more connection test after the match here ....

@MaraSGcI think he will tell you that you must buy a new TV cause you have input lag to the TV … this here is like a big circus but noone laughs

Can you tell me where exactly you come from? Or the nearest big city. I wrote with a lot players, i have mostly problems when they are from Prague. If they are wide outside than there are less lag when I played with them.

@MaraSGc 

I'm not seeing any issues with your test. Thanks for the video. I can now see there is a slight bit of lag. Which is obviously going to make it a little more challenging for you. Unfortunately, I don't have anything else to suggest. We've gone through all the troubleshooting and I'm not seeing any issues. What is the model of TV you're playing on?

@MaraSGc 

It looks like this TV has a game mode feature. Is it enabled?

@MaraSGcHe don't understand the problem cause: 1. He never had it self, 2. He knows it and is not allowed to say its there cause EA cant fix it or 3. It dosent care to him …

He didnt realize that we have no problems in offline games and then ask the TV Model or the game mode says all … we are all idioiots, all players with that problem should unite and I think there are a lot with that problem, there are a lot I know who have the same problem like us … but as I said: EA dosent care! NO CUSTOMER SUPPORT!

So my girl made a video from my hand and in the back the TV with an NHL21 online game. The shown ping was 9 ms agains another Czech player. The Video is with 60 FPS recorded. I put in in Adobe premiere and the delay of the input is 11 Frames. That means: 1 sec is 1000 ms so one Frame is 1000 ms  / 60 Frames = 16,667 ms x 11 Frames = 183 ms input lag. If thats not enough to see the problem I don't know. My TV is an Samsung Smart Tv with Game mode on and I have no problems offline. In squad battles I have no problems to join the Top 50. Explain again!

By a shown ping from 9 ms the player should react after one Frame!

https://youtu.be/NeI-UvN46PY

@Codo37 

I'm very sorry, but I'm out of ideas. We're not aware of any issues with the servers currently. If we have any new information on this, we'll post an update. I really don't have anything else to suggest as you've tried everything already. Other than replacing your equipment. That was the issue with me several years ago when I was getting a lot of lag. Having my ISP provide new equipment also didn't resolve it so I purchased my own separate modem and gaming router. That resolved it for me. It's definitely an odd situation you're in since your ping and tests are fine. If I can think of anything else, I'll let you know.

@Codo37 

If you had 183ms ping, your video would show it. There is a quick response to your inputs, but I agree it looks like there is a very slight amount of lag. The network connection meter in-game doesn't detect input lag. It measures the connection to the server. 

Again, I don't have any other ideas on this. I wish I did. I feel for you for sure. Lag is incredibly frustrating. There are a ton of variables that go into a solid connection. Our servers are only one part of it. Should we get a flood of messages about bad pings in your area, it'll be investigated, but that's not been the case so far.

It’s there servers or the path to there servers it has nothing to do with my isp or yours .. do a ping traceroute to google.com and compare it with easo.ea.com 

Come on EA, this has been the same for years, don't act suprised. People have called ice tilt, skating in mud, scripted games, etc. This is what your paying customers have been trying to tell you for a long time.

In my chel club games me and my team often have a ~7ms ping and in most of those games we can't skate, can't pass, can't hit, can't intercept. One of my teammates often see a 2ms flatlined ping graph. I seriously doubt it reflects reality.

@dexieland 

Games are not scripted and there is no ice tilt. Can you get me some video of the issues you're experiencing?

Well, I'm not saying there are ice tilted or scripted games. I'm saying that in many games players feel they have no control in the game due to the input lag and horrible AI for one team and exceptional speed and AI for the other team. Since you won't do anything about and don't even take the complaints serious, people will come up with names for it.

@dexieland 

Input lag is not the same as ice tilt or scripting. As far as lag goes, we have moved to dedicated servers (except for Online Versus) as well as have added a few new servers. This has greatly helped many players, but there are of course still some that are experiencing lag. We have to troubleshoot those on an individual basis.

As far as one team's AI being faster than the other, the only thing that would contribute to this would be fatigue. If you are constantly hustling and don't manage the energy of your lines, your players will be more tired which will slow them down. The AI is also reacting to how the human is controlling their team. The biggest contributor is skating out of position. This forces the AI players to move around and cover the open ice. They won't be in the best positions to make the right plays in that case. If none of this is happening, get me some video showing one team's AI outskating the other when they shouldn't be. That will be reviewed.

I only play chel, mostly with my club and the occasional drop-in game. In most games there are a couple of AI players on the ice but the speed difference I talk about is between the players. The enforcer defenseman in one team is quicker than the sniper for the other team, and this is from first puck drop.

One team can intercept, hit, shoot and pass, the other team struggles with it.

One AI goalie is fantastic, the other manage to put the puck in his own goal. If this is intentional, bad programming or poor server setup; I don't know that. But I do know complaints about this has been made for many years and we have seen no improvement. 

@dexieland 

Can you get me some video of these issues? There is nothing built into the game that forces one team to play better than the other.