Re: Question about lost/missing items...

Thank you for your answer I should have read it before I just re-emailed them on the same case #. I was afraid I was going to lose them after this email i got dated Feb 6

Dear Scott,
You recently asked for assistance on a case, but we haven't heard from you in a while.
If you still need our help, please login and review the details of case 11189122. 
We want you to get the most out of your EA games, so don't hesitate to contact us. If you decide not to respond, your case will automatically close in four days.
Thank you for contacting EA!
Regards,
EA Customer Experience

After having been emailed on the 2nd telling me to be patient again.