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wadesworld's avatar
wadesworld
6 years ago

Terrible lag on broken EASHL server, NHL20

There is a server problem in NHL 20, EASHL club mode.   In a typical night's session, I might play 10 games.  Three-to-four of those games will have AWFUL lag with the game freezing to a dead stop e...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

Hello, @wadesworld.

I too have the occasional EASHL game, along with the rest of my team, that lags as you're saying. Thankfully, it's relatively uncommon and we can back out before the puck drops, search again and play just fine. This seems to be random and I can play several games at least without any issue. However, I get the frustration with this. Most likely it's due to the strain the internet is facing with so many more people on it these days. Especially since this just started within the last couple of months. So, the best I can do is go through troubleshooting. If that's something you want to do, let me know.

wadesworld's avatar
wadesworld
6 years ago

@EA_AljoWhile I appreciate the reply, I don't think there's anything to troubleshoot.

Again, your experience shows the problem is related to some server or infrastructure. If it were simply the increase in general Internet traffic, all games / servers / infrastructure would be affected.

The fact it only happens in some games is a clear indication that some server or piece of infrastructure is broken/degraded.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @wadesworld 

    Thanks for your feedback on this. If you change your mind about troubleshooting, let me know. 

    • wadesworld's avatar
      wadesworld
      6 years ago

      @EA_AljoWhat would you troubleshoot? My 1 gig fiber Internet, hard-wired Xbox with typically a 20-30 ms connection to servers?

      • Toronto77777's avatar
        Toronto77777
        6 years ago

        There is nothing wrong with your internet I have ran all test u can think of with my isp and found know issues at all with my internet.. no node congestion in my area , no noise issues with modem / or in area , speeds are 500/30 upload, hard wired .. did tracert to google.com with perfect ms numbers , 

  • Toronto77777's avatar
    Toronto77777
    6 years ago

    I’m having the same issue just the other day playing eashl I was getting pings of 1000 basically nhl20 servers are old never been upgraded/ not enough servers nhl is the only game I ply that I get 1000 ping and the sad part they won’t admit it and don’t care .. 

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