That isnt what the account recover people are telling me. The fact that you are saying this happens all the time makes me very disappointed.
Not very many users leave there account inactive for several years. You dont see that all the time. You know that. Stop lying.
I realize you are at work and need to be careful with what you say. But your comapny has stolen 60 dollars from me. And you are wishing me luck. Take a look in the mirror sometime my dude.
You said you can see the account details. You can see the last time this game got logged into. Prolly like 2012? 2013? Lol I will never be able to provide account details to something that long ago. You dont run into this issue all the time. The accounts you see all the time actually completed the two factor authentication. While my account is from so long ago. I have not. Bc it didnt exist yet.
And since my account has never been verified using the authentication process. Your company requires that as a first step even after I prove I own the account. This is an edge case, why are you pretending otherwise?
Tldr: I have completed the account recovery process successful, but i still need to complete the two factor authentication. Which is a prerequesite for account recovery. I cannot because my account is so old. Ignore the shill.