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Dogmeat78's avatar
Dogmeat78
4 years ago
Solved

Reds are tinted pink

Product: NHL 22
Platform:Xbox Series X
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I load the game, all the reds are pink. I've tried different tvs and hdmi cables, I removed all nhl 22 files and uninstalled and reinstalled the game, and it still is pink. I had someone else bring their xbox over to my home, and theirs looks fine. I checked the color blindness options in my xbox, and it was not set. This only happens in NHL 22. I had it happen in NHL 21, but I only had to delete the cache files to fix
What happens when the bug occurs? reds are pink
What do you expect to see? red.. and not pink. 🙂
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here the entire game, from loading screen to in game.
What time did you see the bug? (HH:MM AM/PM) every time.
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? dogmeat78
PS4 Crash Reporting: Please copy the text you put in the crash report here.
EASHL issues? Please insert your Club Region.
What is your game language? English

‌

my uniform is red..  not this pink / salmon colour..

  • Dogmeat78's avatar
    Dogmeat78
    4 years ago

    That was actually the first thing I tried.. deleting the user data..  and it did nothing..  

    A friend suggested to me today to try loading the game with another account.  So I used my gf's account, and the reds were red..  which annoyed me..  then.. I don't know why I hadn't noticed before.. the accessibility options in the NHL 22 game..  I didn't realize there was a color blindness option in the game.. I assumed it was just in the xbox settings..

    so sure enough.. I see somehow.. mine was set away from default.. I'm not sure how that happened..  because I would have no reason to even go into that menu.. but then.. I saw it..  

    ugh.. so annoying..  anyways.. thanks for everyone's help.. I hope this helps someone else who does something dumb like this in the future.

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  • Dogmeat78's avatar
    Dogmeat78
    4 years ago

    I turned everything off now..

    and still getting pinks..  I've tried multiple tvs and hdmi cables.. and now..  no settings..

    it's gotta be something with the game itself..  again because no other game shows pinks..  and the dashboard is all red..  

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Dogmeat78 

    The screenshot with Ovi actually looks better now. His jersey is more red, but the right side looks pink. You could try deleting the personal saved data to see if that makes a difference. To do that, highlight the NHL tile and hit the Menu button on your controller. It's the small one to the right of the Guide button with the 3 horizontal lines on it. Then, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. You run the risk of losing settings you've changed as well as offline saves, but they will normally download from the cloud.

  • Dogmeat78's avatar
    Dogmeat78
    4 years ago

    That was actually the first thing I tried.. deleting the user data..  and it did nothing..  

    A friend suggested to me today to try loading the game with another account.  So I used my gf's account, and the reds were red..  which annoyed me..  then.. I don't know why I hadn't noticed before.. the accessibility options in the NHL 22 game..  I didn't realize there was a color blindness option in the game.. I assumed it was just in the xbox settings..

    so sure enough.. I see somehow.. mine was set away from default.. I'm not sure how that happened..  because I would have no reason to even go into that menu.. but then.. I saw it..  

    ugh.. so annoying..  anyways.. thanks for everyone's help.. I hope this helps someone else who does something dumb like this in the future.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @Dogmeat78 

    Glad to hear it! Apologies for not suggesting the in-game controls for this. I think we all assumed that was done since you said you looked into it. At any rate, if you have any other issues, please reach out again. Have fun and good luck!

  • alex9mario9fifa's avatar
    alex9mario9fifa
    10 months ago

    Clor setting must be put on default, it happened to me to be changed bc of game mode from my TV.

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