Out of curiosity, how many days did it take for the issue to resolve itself? Because this was 2019, all I see is the month and year.
We've been having trouble since last Thursday, 6/2/22. So far I've had:
- a suggestion to contact Sony (I did)
- a reply to my tweet @EAHelp asking me to DM (I did, and no one responded)
- a robot DMing me on twitter more than 24 hours after my last DM suggesting that I post on AnswersHQ (see... this thread?)
I was very encouraged when Dora invited me to DM on twitter for support! Nothing soothes a player in need like the attention of a game developer employee. Unfortunately, Dora has not been able to respond and the auto-responder took over.
If anyone has concrete suggestions to remedy this situation, I would be most grateful. Here's what we've tried on both ends of the Share Play:
- Restoring Licenses on our Playstations
- Restarting our modems and routers
- Changing our DNS servers
- Restarting our Playstations
- Deleting and reinstalling NHL 20 (both of us have physical discs from which we reinstalled)
- Clearing our cache
- Logging out of Playstation Network accounts
- Logging out of EA accounts
- Both of us have tried initiating Share Play - it fails when NHL 20 is launched.
- Launching other games, which all work via Share Play
- Quitting said other games and starting NHL 20 after demonstrating that Share Play is working - this fails with the same error message.
- Burning sage
- Cleaning our NHL 20 discs
- Prayer
- Positive Visualization
- Fasting
- Binging
- Talking to spouses and co-workers