Share Play region error

Out of curiosity, how many days did it take for the issue to resolve itself? Because this was 2019, all I see is the month and year.

We've been having trouble since last Thursday, 6/2/22. So far I've had:

• a suggestion to contact Sony (I did)
• a reply to my tweet @EAHelp asking me to DM (I did, and no one responded)
• a robot DMing me on twitter more than 24 hours after my last DM suggesting that I post on AnswersHQ (see... this thread?)

I was very encouraged when Dora invited me to DM on twitter for support! Nothing soothes a player in need like the attention of a game developer employee. Unfortunately, Dora has not been able to respond and the auto-responder took over. 

If anyone has concrete suggestions to remedy this situation, I would be most grateful. Here's what we've tried on both ends of the Share Play:

1. Restoring Licenses on our Playstations
2. Restarting our modems and routers
3. Changing our DNS servers
4. Restarting our Playstations
5. Deleting and reinstalling NHL 20 (both of us have physical discs from which we reinstalled)
6. Clearing our cache
7. Logging out of Playstation Network accounts
8. Logging out of EA accounts
9. Both of us have tried initiating Share Play - it fails when NHL 20 is launched.
10. Launching other games, which all work via Share Play
11. Quitting said other games and starting NHL 20 after demonstrating that Share Play is working - this fails with the same error message.
12. Burning sage
13. Cleaning our NHL 20 discs
14. Prayer
15. Positive Visualization
16. Fasting
17. Binging
18. Talking to spouses and co-workers