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S4vant's avatar
S4vant
Seasoned Rookie
6 years ago
Solved

Shouldn't have to pay to replay SB match because of server issue.

@EA_Aljo  Why do I have to pay 500 coins to replay a squad battle that I was disconnected from because of server issues? Shouldn't there be a record of the server issue? Its not like I disconnected the match manually.

I was winning and then boom, server disconnected, and now i have to pay 500 coins to replay it.

  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @S4vant 

    Your traces look good. Thanks for providing them. I'm not seeing any issues. At least, there were none when they were performed. As far as disconnecting last week goes, we did end up having a couple of outages so it's possible that's what they were related to. If you continue to disconnect, let us know and we'll continue to investigate.

    As far as the suggestion goes, the feedback is most certainly appreciated. Thanks!

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi there, @S4vant.

    We're not aware of any issues with the servers currently. How frequently are you disconnecting from games?

  • S4vant's avatar
    S4vant
    Seasoned Rookie
    6 years ago
    @EA_Aljo About once a week during squad battles. My network is pretty solid, I work from home, so I need a pretty reliable connection. My router shows no connection issues to my ISP either.
  • S4vant's avatar
    S4vant
    Seasoned Rookie
    6 years ago

    Its wired, and I am 6 feet from the router. I have 2 PC's in the same room wired as well, and they have not experienced any outages or connection issues.

    Either way, I just wanted to know if we get charged 500 coins everytime, whether its a server issue or not. I understand if someone disconnects the game, but when I am winning 5-1 in a squad battle, and then I get disconnected near the end, I end up getting the loss, AND having to pay to replay the match.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @S4vant 


    There are a ton of variables to account for with connections. We need to go through troubleshooting to try to find out where the issue lies. We're not having any issues with our servers currently so it's quite possible something happened between your console and our servers. This isn't something we'd be able to compensate for since we can't determine the issue is on our end. Let's see what the UO Trace says.

  • S4vant's avatar
    S4vant
    Seasoned Rookie
    6 years ago

    @EA_Aljo Ran the UOtrace twice. Results attached.

    I'm not looking for compensation.  My suggestion for the future would be if the user was playing a Squad Battle match, and was winning when disconnection occurred, then there should be no 500 coin fee to replay.  They still have to replay it, but just not have to pay the 500coin.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @S4vant 

    Your traces look good. Thanks for providing them. I'm not seeing any issues. At least, there were none when they were performed. As far as disconnecting last week goes, we did end up having a couple of outages so it's possible that's what they were related to. If you continue to disconnect, let us know and we'll continue to investigate.

    As far as the suggestion goes, the feedback is most certainly appreciated. Thanks!

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