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AlexZhgulev's avatar
AlexZhgulev
5 years ago

Some connection problems.

Hello, pls, help me if possible. Amazon support told me that it is on EA side to solve my problem. My usual ping in NHL is 37-39, some weeks ago it was 32-33. I've made tracert command in CMD, and it...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@AlexZhgulev 

The 3rd and 4th hops are not on our network. You've got packet loss to your router. I assume this test was run on a wireless connection? Are you also playing on a wireless connection? It would also be good to see the test run again with 100 packets sent this time as well as a full screenshot showing all the results.

AlexZhgulev's avatar
AlexZhgulev
5 years ago

I have wired connection and it is directly connected to PlayStation. I don't use router, so there's can't be packet loss in my router. Ok, I'll run test again, and will post results here in 2 hours, when will be back home.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @AlexZhgulev 

    In that case, the problem could be with your equipment. You shouldn't be having packet loss to the modem. Do you have another ethernet cord? It would be good to make sure there are no issues with it.

    • AlexZhgulev's avatar
      AlexZhgulev
      5 years ago

      Ups, I'll check packet loss! Thx, but the main problem is on 3 and 4 hops :-/

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @AlexZhgulev 

        I'm not sure what Ups is. At any rate, you should be using one of the IPs listed here in the UO Trace instructions. Our hops are normally the last 3 that begin with 159.

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