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AlexZhgulev's avatar
AlexZhgulev
5 years ago

Some connection problems.

Hello, pls, help me if possible. Amazon support told me that it is on EA side to solve my problem. My usual ping in NHL is 37-39, some weeks ago it was 32-33. I've made tracert command in CMD, and it...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

@AlexZhgulev 

The 3rd and 4th hops are not on our network. You've got packet loss to your router. I assume this test was run on a wireless connection? Are you also playing on a wireless connection? It would also be good to see the test run again with 100 packets sent this time as well as a full screenshot showing all the results.

AlexZhgulev's avatar
AlexZhgulev
5 years ago

Can you tell me is here any your hops?

And whos network are 3 and 4 hops?)

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @AlexZhgulev 

    Where did you get that IP address from? Also, what country are you in?

    • AlexZhgulev's avatar
      AlexZhgulev
      5 years ago

      I don't know real address of North European server in NHL 21, that's why I tried some months ago to check all connection while playing nhl game with help of keenetic extra. And there was that adress 🙂 and it is located in Stockholm. That's why i decide that it is server adress!)

    • AlexZhgulev's avatar
      AlexZhgulev
      5 years ago

      I'm from Russia.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @AlexZhgulev 

        You should try our test server in Europe. The IP is 159.153.72.252. 

        No worries about your English. It's quite good, but thanks for clarifying 🙂

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