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televisedship5's avatar
televisedship5
7 years ago

Stuck on connection screen with gray buffering circle in the middle

I just can't connect I have tried every other topics and fixes I linked my account didn't work I re downloaded didn't work tried deleting my user didn't work please someone anyone EA especially help ...
NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
7 years ago

@televisedship5 

Please start recording the video earlier, so I can see where you are in the game and what action happened previously.

televisedship5's avatar
televisedship5
7 years ago

It's right after to press X on the PS4 controller to launch the game from title screen 

  • NHL_Live_Support's avatar
    NHL_Live_Support
    Icon for NHL Team rankNHL Team
    7 years ago

    @televisedship5 

    In order for us to properly troubleshoot this, we need to see the issue occur from the very start.  I'm sorry for the inconvenience, but please send another video of the issue happening with the start of the video at the title screen (before the issue starts to occur).

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