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JoppDaGuac's avatar
JoppDaGuac
Seasoned Newcomer
4 years ago
Solved

tells me to reset password and then tells me to create an ea account

Product: NHL 22 Platform:Sony Playstation 4 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? use my account What happens when the bug occurs? it tells me ...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @JoppDaGuac 

    I see your situation is different. You're trying to go through account recovery but haven't been able to verify you own the account so they can't recover it. You'll have to recover the account before they can help with this.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Hi there, @JoppDaGuac.

If you aren't receiving the password reset email, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They should be able to help with that. Thanks!

JoppDaGuac's avatar
JoppDaGuac
Seasoned Newcomer
4 years ago

ive been doing that for weeks to no avail not a single person from ea's support has helped 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @JoppDaGuac 

    I see your situation is different. You're trying to go through account recovery but haven't been able to verify you own the account so they can't recover it. You'll have to recover the account before they can help with this.

    • JoppDaGuac's avatar
      JoppDaGuac
      Seasoned Newcomer
      4 years ago

      so you're saying i have to recover the account before you can help me recover the account? wheres the logic in any of that

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 years ago

        @JoppDaGuac 

        Sorry for the confusion. What I was saying is that you'll need to get the account recovered before they can help with the password reset. Most likely, that will be part of the account recovery process anyway.

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