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JoppDaGuac's avatar
JoppDaGuac
Seasoned Newcomer
4 years ago
Solved

tells me to reset password and then tells me to create an ea account

Product: NHL 22 Platform:Sony Playstation 4 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? use my account What happens when the bug occurs? it tells me ...
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    @JoppDaGuac 

    I see your situation is different. You're trying to go through account recovery but haven't been able to verify you own the account so they can't recover it. You'll have to recover the account before they can help with this.

JoppDaGuac's avatar
JoppDaGuac
Seasoned Newcomer
4 years ago

so you're saying i have to recover the account before you can help me recover the account? wheres the logic in any of that

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

@JoppDaGuac 

Sorry for the confusion. What I was saying is that you'll need to get the account recovered before they can help with the password reset. Most likely, that will be part of the account recovery process anyway.

  • JoppDaGuac's avatar
    JoppDaGuac
    Seasoned Newcomer
    4 years ago

    i cant access the account thats why Im trying to get through ea support I've been at this for over a month to no avail

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      4 years ago

      @JoppDaGuac 

      I understand. You'll need to go through the account recovery process to gain access again. An advisor will ask some questions about the history of the account. If you can answer those correctly, they'll be able to give you access again.

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