Terrible lag on broken EASHL server, NHL20
There is a server problem in NHL 20, EASHL club mode. In a typical night's session, I might play 10 games. Three-to-four of those games will have AWFUL lag with the game freezing to a dead stop e...
Forum Discussion
@EA_AljoWhile I appreciate the reply, I don't think there's anything to troubleshoot.
Again, your experience shows the problem is related to some server or infrastructure. If it were simply the increase in general Internet traffic, all games / servers / infrastructure would be affected.
The fact it only happens in some games is a clear indication that some server or piece of infrastructure is broken/degraded.
EA_Aljo
Community Manager
Community ManagerThanks for your feedback on this. If you change your mind about troubleshooting, let me know.
@EA_AljoWhat would you troubleshoot? My 1 gig fiber Internet, hard-wired Xbox with typically a 20-30 ms connection to servers?
There is nothing wrong with your internet I have ran all test u can think of with my isp and found know issues at all with my internet.. no node congestion in my area , no noise issues with modem / or in area , speeds are 500/30 upload, hard wired .. did tracert to google.com with perfect ms numbers ,
- EA_Aljo
I would need a UO Trace to see if there are any issues. However, I have experienced ping spikes in EASHL. It happens once out of every 6 or 7 games. It happens to both teams as well. We just quit before the puck drops and find another match and it's fine. This is an issue the dev team is aware of, but I don't have any news on it. If you only have these occasional games with ping spikes, it's probably not worth troubleshooting, but if you lag or disconnect frequently when others aren't, especially in Online Versus or HUT, we should go through some testing.
- @EA_Aljo What is a "UO Trace?" I don't play any other modes except EASHL, so I can't provide feedback there. It definitely happens to all players on both teams, it is NOT and individual thing.
Please don't be telling the developers "we just quit before the puck drops and it's fine." That is NOT the case at all. Last night for our league games, We quit 7 different times, trying different people as host and even resorting to using a non-league club to play a league game to see if that help resolve the problem. Were were eventually able to get a session with good ping, but for both league games we had to quit and try again 7 times in total.
This is not a difficult issue for the dev team to re-create. All they have to do is play the game. It won't be long before they find themselves in an awful-ping, high stuttering game.
Community Highlights
- EA_Aljo2 months ago
