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kcloxton383's avatar
kcloxton383
6 years ago

Unable to Connect to EA Servers

I was playing NHL 20 Hockey Ultimate Team Squad Battles. In the middle of a game, the game ended and told me that I was unable to connect to EA servers. This is the second time in the past week that ...
KeaganM66's avatar
KeaganM66
Rising Novice
6 years ago

@EA_Aljo My pings are fine on the xbox. i also talked to some people with the same problem and it fixed theirs too. I think it might be an issue in the server possibly? I would like to not have to keep this as my home xbox i have game shared for like 4 years. Im going to try to switch it back and see if it reverts or not.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@KeaganM66 

Can you run that test again and run it wired this time? It's pretty important.

We're not aware of any sever issues that would cause people gamesharing to have this problem. I personally know people that gameshare and don't experience this. So, it's possible this is a coincidence, but it might be a unique issue also. Regardless, your UO Trace is showing results that would cause you to disconnect so it would be good to get another test, but on your wired connection.

  • KeaganM66's avatar
    KeaganM66
    Rising Novice
    6 years ago

    @EA_Aljo i usually play on wireless. but since i was having issues so i switched to wired it made no difference. Since i switched hm xbox ive been playing for 3 hrs with no disconnect 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @KeaganM66 

    Disconnects and lag are to be expected on wireless connections. Looking at your UO Trace, I can see why this is happening. Can you run the test on a wired connection so I can see if there's a difference?

  • KeaganM66's avatar
    KeaganM66
    Rising Novice
    6 years ago

    @EA_Aljo there. Its much better but i had it wired and it didnt help anything

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @KeaganM66 

    Can you run the test again and follow all the instructions. You sent only 3 packets. I also need to see the full test. Thanks!

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