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KarmaPlayzYT's avatar
KarmaPlayzYT
7 years ago
Solved

Unable to login

So I know my password and user name and I can login in on my phone but not my ps4 every time I try to it says "we cannot complete this action at this time" Dose that I should wait its been happening...
  • NHL_Live_Support's avatar
    NHL_Live_Support
    7 years ago

    Since this is an issue you're having with your PS4, you will have to contact Sony about this.  Sorry for the inconvenience. 

NHL_Live_Support's avatar
NHL_Live_Support
Icon for NHL Team rankNHL Team
7 years ago

Since this is an issue you're having with your PS4, you will have to contact Sony about this.  Sorry for the inconvenience. 

PrncssLilygail's avatar
PrncssLilygail
6 years ago

How is this a Sony problem. I've logged in before through my PS4 but now I'm trying to login with my kids account but it gives me the same error. 

  • TheHockeyKid15's avatar
    TheHockeyKid15
    6 years ago

    Any fix with this? I'm having this issue with my son's account. It's Xbox, but I'm getting the same error

    • markbraken's avatar
      markbraken
      6 years ago
      @TheHockeyKid15 Were you able to get past this? I’m having this same issue on Xbox One S.
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Hello, @markbraken.

        What error are you seeing and when is it happening?

    • BrockTheRock57's avatar
      BrockTheRock57
      6 years ago

      We are having the same issue; know the email and password, but get the "unable to login" screen, that says to reference. help.ea.com or answers.ea.com.  How do we resolve this??

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @BrockTheRock57 

        Try contacting either @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. They'll investigate your account for any issues.

    • jedesc's avatar
      jedesc
      6 years ago
      @TheHockeyKid15 Were you able to get this issue resolved? Just set my kid up an account on Xbox and I'm getting the same error.
      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @jedesc 

        We're not able to help with account issues through Answers HQ. Please contact @EAHelp through Twitter or open a case with a live support advisor here: http://bit.ly/EA_Contact_Us. Thanks!

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