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mhtessier's avatar
mhtessier
6 years ago
Solved

Unable to play 1v1 online play or any world of Chell mode

9 out of 10 times I go to play any online game mode I’m unable to either select a team or select a position (woc). It will load into game lobby or locker room (woc) but unable to select any option af...
  • EA_Aljo's avatar
    EA_Aljo
    6 years ago

    @mhtessier 

    Try clearing the alternate MAC address with these steps:

    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
6 years ago

@mhtessier 

We aren't able to send you a hard copy of the game, unfortunately. Can you create another gamertag? We need to find out if this is account related or not.

One thing to try also is deleting and downloading your gamertag again. You might want to try that before creating a new one just in case it helps.

xandrrrrewx's avatar
xandrrrrewx
6 years ago

i am having this same issue and the game works fine under a second gamertag

Edit: tried changing the DNS and deleting gamertag and that did not help.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @xandrrrrewx 

    Did you try using a default gamerpic and not a custom one?

  • xandrrrrewx's avatar
    xandrrrrewx
    6 years ago

    yes i did and that did not work

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @xandrrrrewx 

    Thanks for trying. Next, let's see if clearing your alternate MAC address will help. Please follow these steps:

    Clear alt mac:
    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know how it goes.

  • xandrrrrewx's avatar
    xandrrrrewx
    6 years ago

    that did not work either

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @xandrrrrewx 

    What exactly is happening? Are you disconnecting as soon as you search for a game?

  • xandrrrrewx's avatar
    xandrrrrewx
    6 years ago

    to the best of my knowledge im having matchmaking issues on my main account, no error messages saying im not connected, just stuck in the loading queue till it says failed to find opponents

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @xandrrrrewx 

    Can you check your router to make sure it's using the latest firmware version?

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