Unable to Play online due to incorrect EA Account linked to my psn id

@frustratedbyea 

Reinstalling won't resolve this. I talk to people daily about it. It's an account issue and you'll need to go through the account recovery process to get it resolved.

No worries. If you don't want to create an account, I get that. Just keep it in mind if anything changes and you want to talk to someone else about it.

We handle moderation, engagement about our games, technical issues and whatever else we can. We can't handle account issues because it's a privacy concern. We're here talking publicly and can't discuss private account details. We also have dedicated advisors that handle those cases through Twitter, Facebook and live support. If you use Facebook, you could try getting some help here: https://www.facebook.com/EAHelpHub/. The same thing applies though. They won't be able to talk about account details if you can't verify ownership.

I do not understand. You run into this issue everyday? Let's lay it out and I will elaborate

1. Bought nhl 20 and installed. Incorrect email associated with nhl 20. I never made or submitted an @easports.com email address.

2. I have an origin account. An account that is linked several ea titles on the same playstation using the same psn id.

3. You are saying I need to prove ownership of an account[@easports.com] that I have never entered, nor owned. I cannot prove ownership of an account that i dont own.

4. It is not possible to disassociate this erroneous account with my recently purchased game. Because of number 3.

This is outrageously unacceptable. I don't have a Facebook. Please stop trying to pass me off and try to devise a solution with me.

@frustratedbyea 

I'm not trying to pass you off. We don't handle account-related issues here. Those are handled through live support, Twitter and Facebook. You'll need to contact an advisor through those channels for assistance with this.

Did I misspeak anywhere on that previous post? I want to be sure I am explaining the issue correctly when I enter submit the seventh ticket.

I finished the re install this morning and the account being automatically linked to nhl 20 is still different than the other ea games.

Any tips on how I can prove I'm the owner of the faux ea account? That is the only way I can play this game online right?

@frustratedbyea 

The other games would be on the same EA account. I don't believe you can see the email of your account in Apex Legends and Battlefront 2. If you were to load into FIFA or Madden, you'd be able to see the email of your account.

The best way to prove you're the owner of the account is to fill out the account recovery web form with accurate information.

You can see what account you are logged into when using battlefront 2 and apex legends. I am at work right now, but I can provide a screen shot. Would this be the forum to post it on? Or am I just wasting my time?

Also how can I prove I own the @easports account. I dont own the account. It was erroneously attributed to that nhl 20 game. And is not my normal origin account, that is tied to my other ea games on the same psnid

@frustratedbyea 

That's fine. Post screenshots here. There isn't a lot I can do since this is an account issue, but I'll help as much as I can. It would be best to contact an advisor for help. That way they can take a look at the account and try to verify it with you.

Sir. They need to verify I own an account, I don't own. They wont remove the account that your company erroneously ties to my nhl 20 purchase. How am I suppoaed to provide details to an account i dont own? Do you understand this is the issue. I can easily prove I own my actual account. But I can not prove I own the account tied to my nhl20 purchase. You mentioned you have seen this issue before. How did they resolve it?

@frustratedbyea 

This has been resolved in the past by successfully going through the account recovery process.

That is not true. I cannot complete the account recovery process. We have been over this. I hope they are paying you well to do this.

I finally got somebody from ea on the phone that spoke strong English. And we figured out why this is happening and it has nothing to do with the account recovery process.

This faux account was created in 2014 via my playstation 4, using the email address @easports.com. this was prior to the authentication process that you wont shut up about. I haven't played an ea sports title since, and during that 6 year period, ea has implemented ultimate teams, which has items tied to the account.

When this feature was implemented EA only then required users to validate their ea accounts email address. Accounts, like mine, that existed prior to this were moved over but email address was never verified. Bcof this accounts like this will never be able to log in.

I wont ever be able to play an EA game again using my psnid, the account to which all my games are tied.

Listen my dude. You're company needs to change. What is happening is borderline criminal. While I realize it isnt your fault you could have at least saved me the trouble of figuring out exactly what happened. You knew ultimate teams were impmentened recently and are the cause of these tightened security on accounts. Yet you said nothing of it. Keep it real. I will never get another ea game again. Not that I could even play it if I did.

@frustratedbyea 

Can you give me your case number? I'd like to look into this as we have never moved accounts to an @easports.com address automatically.

You are misunderstanding. I never said you[ea] moved accounts to an @easports.com. I had an ea account  tied to my psnid, before EA went completely insane with the account verification. The ea account tied to my playstation was never verified because it is from 10 years ago. In this time period, EA required users who have an account to verify the emails.

For a company that actually cares, uping the security like this would lead to the deletion/disassociation, of the ea account to the psnid. Naturally, EA cant be bothered. So now I have an ea account that can never be verified tied to all my games. I can never play an EA game on my playstation account again.

To sprinkle some salt in the wound, I cant even return the game to the ps store because I already downloaded the game. Basically EA has stolen 60 dollars from me.

Which case number would you like? There are several. 56563730 was the first one. Theres literally a dozen more. If you need more to pretend you are doing something about this please ask.

@frustratedbyea 

We can't remove the PSN ID from the account because you haven't verified ownership. It's incredibly damaging to the account so we need to be sure we're talking with the account owner. 

I took a look at the accounts in question. I can't give out any details here, but I can see they've told you to go through account recovery to try to get access restored. The best I can tell you is to keep trying and provide more accurate information.

Sir, i have laid out why I cannot recover the account. If you can see the account information, you can see what is happening and yet you refuse to acknowledge the broken loop in which my account is stuck in. You see how long ago the account was created and you as an mod should know when these tightened security measures were implemented. Its tied to ultimate teams which my account predates.

In order for me to verify that @easports account, I need access to that email because for whatever reason, your company is pretending that email has been verified in the past.

I hope EA is paying you well to lie to your customers that they steal from. You know the account recovery process will not work for this issue and I have explained why. You made me find the answers to your companys backward policy. You see I have no ultimate team or anything of monetary value tied to the account. If security was such as concern that would be enough. EA has stolen 60 dollars from me and they are paying you to lie to me about how to fix it. No fix exists. I am only posting these for future people who may come back to ea games after years and run into this very issue.

@frustratedbyea 

The account recovery process is there specifically for those who do not have access to the email on their account. That's why it exists. The best advice I can give is to try it again. You can find those details here: https://help.ea.com/en-us/help/account/im-locked-out-of-my-ea-account. This process absolutely works when you provide enough accurate information about your account.

That Would be true if my account was ever verified. Any account made since EA implemented their gross microtransactions are required to verify the email address. As in you create an account with an email, a verification email is sent to said email to verify the email belongs to the person who created it.

As you can see. My account predates that practice. My account was never verified, it couldnt be, I don't nor have I ever had an account on @easports.com.

Previously you were telling me that I was stuck. Then you told me to take my case to twitter or Facebook lol. Now you are saying I can do it using the account recovery process.

This is an edge case. You know that the account recovery process will never work for me. I have been on the phone 4 times with this trying to figure out what happened. Now that I have a pretty strong grasp on how your comapny stole from me, you continue to insist I do a process you formerly acknowledged wont work.

EA steals from its customers.

@frustratedbyea 

This is not an edge case. It's a situation that is handled many times every day. It's very plainly stated in the article I linked. You have been told the same thing from multiple advisors.

I asked you to contact Twitter/Facebook because we can't help with account issues here. They would be able to attempt to verify your account and direct you to the account recovery process if that couldn't happen. I was trying to give you all available options to speak with someone even though I repeatedly mentioned that the only way to resolve this is to go through account recovery.

At this point, you've been given all the information you need to get this resolved. There's nothing else we can do for you through Answers HQ. I'm very sorry for the frustration. I can absolutely understand how upsetting this is, but we have a solution so long as you know the details that are being requested. Again, this has nothing to do with needing to verify your account as that process is specifically there for people in your situation that cannot verify the account.

I wish you the best of luck.

That isnt what the account recover people are telling me. The fact that you are saying this happens all the time makes me very disappointed.

Not very many users leave there account inactive for several years. You dont see that all the time. You know that. Stop lying.

I realize you are at work and need to be careful with what you say. But your comapny has stolen 60 dollars from me. And you are wishing me luck. Take a look in the mirror sometime my dude.

You said you can see the account details. You can see the last time this game got logged into. Prolly like 2012? 2013? Lol I will never be able to provide account details to something that long ago. You dont run into this issue all the time. The accounts you see all the time actually completed the two factor authentication. While my account is from so long ago. I have not. Bc it didnt exist yet.

And since my account has never been verified using the authentication process. Your company requires that as a first step even after I prove I own the account. This is an edge case, why are you pretending otherwise?

Tldr: I have completed the account recovery process successful, but i still need to complete the two factor authentication. Which is a prerequesite for account recovery. I cannot because my account is so old. Ignore the shill.

Please stop removing my responses.

I completed your suggestion, however your company requires first I verify the email address bc due to the accounts age it was never verified using 2 factor authentication. What am I supposed to do?

@frustratedbyea 

I haven't removed any of your responses.

We do not require you verify your account first when going through the account recovery process. That would be impossible as since you don't have access to the email on the account, you can't verify it. The account recovery process is specifically there for your situation.

One more time. I have completed this process you are suggesting. They still cannot grant me access to the account because the account was created before a user was required to verify their email. So my account creation has been sitting in an uncompleted state for years. I need to verify it, to let the advisor do what they need to do.

Do you run into accounts from 10 years ago often? And how are they able to complete the account recovery process with unverified email addresses?

@frustratedbyea 

They are not granting you access because you're not providing enough accurate information to recover it. I have seen the account. I know what's going on and yes, we come across old accounts like this frequently. They are in the same exact situation and need to go through the same exact process.

What do I have to do to show you this information is false. The @esports.com email address has never been verified. Ever. So before an account recovery process can do done I need to verify that email. How do i prove to you this is how it works. I cannot screen shot the phone conversations. I have provided you with a case number. Would any of thenothers show you what is happening.

It seemed like you understood previously what was happening.