Unknown email account associated with EA account

Same exact issue.  You get it resolved? If so how?

Not resolved. I tried the customer service link but it appears to be broken/down. I cannot get through to any customer service rep. I did send an email with an attached image of the unknown email address- I am now waiting for a reply. Not sure how to resolve this issue. 

@Hi5GHOST11 @Rainman19777 

If you guys don't have access to the email on your EA account, you'll need to fill out the webform here. This will send your case to an account recovery specialist for review. Thanks!

@EA_Cade Please help. I was able to receive a message from customer service. Account compromised. Now I have to contact EA on chat. I have tried multiple times through email to let them know that the CHAT option times-out on both sections of "manage my account" and "technical support." I have chosen different fields within each section and all hours. Is there any other way to get through to EA? 

@Hi5GHOST11 

Are you using a Chrome browser? It also seems to work better if you're on a PC or using desktop mode on the browser on your mobile device. Can you try that?

@EA_Aljo I managed to get into chat with customer service (you were correct- I was on Safari and needed to go on Chrome). Tech support treated me like an idiot. Account recovery is impossible because the email associated with the game is completely unknown. No one in our household has EVER used that email address. This is only a problem with NHL 20 (digital download). Attached is a previous email from EA support and the transcript of the conversation with support. 

@Hi5GHOST11 

If you don't have access to the email on your account, you'll need to go through the account recovery process. That starts by filling out this form: http://help.ea.com/account-recovery/web-form.

I am writing this because I am furious.  I had to change my password and when i logged back in I am being treated like a new member.  My Princeyjo changed to some stupid name and I lost all my mini's, points, access to favorites. I can't find anyway to send a message or contact anyone.  I can get into my account  after screwing around but no way to do anything as everything is gone.   [edit: email address removed].   I have been am member since 2015 and if this isn't corrected I am gone for good.   How in the heck by changing your password do you loose everything. 

Hello, @leafytree2000.

What game are you trying to play? Regardless, normally when you're treated like a new player it's because you're logging in with the wrong email. That would mean you're logging into a different account than the one you usually play on.