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Nxckles's avatar
Nxckles
Seasoned Adventurer
5 years ago

Unusually high ping to Central servers in EASHL

I've spoken to a dozen or so people in Western Canada and the Northwest USA and they all have the same issue as me. For whatever reason we get higher ping to the Central servers than to the Montreal ...
Nxckles's avatar
Nxckles
Seasoned Adventurer
5 years ago

I have been using google's DNS for years, and even tried using cloudflare's DNS servers.  No difference

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hello, @Nxckles 

Do you have a PC by chance? If so let’s find out how your connection is reaching our servers. Can you run a UO Trace and screenshot me the results? Instructions are here.

  • Nxckles's avatar
    Nxckles
    Seasoned Adventurer
    5 years ago

    @EA_Aljo

     
    I don't know if this pings the central servers since they're on Amazon AWS servers.

     

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      5 years ago

      @Nxckles 

      Your test looks ok. Are you getting some lag or are you just noticing higher ping times?

      • Nxckles's avatar
        Nxckles
        Seasoned Adventurer
        5 years ago

        @EA_Aljo no lag/ping spikes or packet loss, just consistent ping times that are much higher than they should be.  It seems like most West players in a popular NHL 21 6v6 EASHL league (LGHL) are having this problem as well despite being closer to the Central server than the East/Northeast servers. (at least for Xbox, not sure about PS4)

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