Where did Bobby Hull go?
Product: NHL 19 Platform:Microsoft XBOX One How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? So I know you guys are aware of the issue where you guys remov...
Forum Discussion
This is straight up foolish if ive ever seen foolish ever.
Thank you for contacting us. Sanjeev will help you soon.
Sanjeev
Thank you for contacting EA HELP, my name is Sanjeev, may I start with your first name please?
you
Aaron
Sanjeev
Nice to meet you Aaron. I hope you are doing good.
Sanjeev
I can see that you have created the case for NHL 19. Could you please explain how may I assist you in this game?
you
In my sets on HUT I remember going in there and seeing Bobby Hull was this months card you get with monthly tradein cards and now my last box is gone
you
my last monthly list shows my last box I will receive a x65 and god plus pack and that's all, there isn't any box to trade in the x65 after I receive it
you
i have 5 boxes total and the last one is to trade in 3 for 1 monthly cards and the one before that is where i gain the x65
you
after the x65 i should have another section of boxes to fill in which would give me Bobby Hull and its gone
you
ok are you atill here?????
Sanjeev
I apologize for the delay in response.
Sanjeev
Yes I am right here, and checking for the options.
you
ok
Sanjeev
Thank you!
you
well you know my issue now and its been that way since i noticed yesterday and not ok if im going to collect all the cards and not be able to get the player after all of that, i got running around i gotta do so please leave a chat with my options or what the fix may be
Sanjeev
Thank you and thanks for waiting so patiently.
Sanjeev
As I checked, I am not seeing any option to fix the issue you've reported however as you are our valuable member, so I am just checking for the available options for you.
Sanjeev
Please let me know if we are connected.
you
i know it was there before and nbow its gonewell
Sanjeev
May I please know your Xbox GT?>
you
newport420ajc
you
Newport420AJC
Sanjeev
Thank you!
Sanjeev
You are missing competitive seasons rewards, right?
Sanjeev
Please let me know if we are connected?
Sanjeev
As I have not received any response from your side, so I am now ending this session, if you need more help, please get in touch with us again.
https://help.ea.com/en-us/help/faq/contact-ea-help/
Thank you for contacting us. Sanjeev will help you soon.
Sanjeev
Thank you for contacting EA HELP, my name is Sanjeev, may I start with your first name please?
you
Aaron
Sanjeev
Nice to meet you Aaron. I hope you are doing good.
Sanjeev
I can see that you have created the case for NHL 19. Could you please explain how may I assist you in this game?
you
In my sets on HUT I remember going in there and seeing Bobby Hull was this months card you get with monthly tradein cards and now my last box is gone
you
my last monthly list shows my last box I will receive a x65 and god plus pack and that's all, there isn't any box to trade in the x65 after I receive it
you
i have 5 boxes total and the last one is to trade in 3 for 1 monthly cards and the one before that is where i gain the x65
you
after the x65 i should have another section of boxes to fill in which would give me Bobby Hull and its gone
you
ok are you atill here?????
Sanjeev
I apologize for the delay in response.
Sanjeev
Yes I am right here, and checking for the options.
you
ok
Sanjeev
Thank you!
you
well you know my issue now and its been that way since i noticed yesterday and not ok if im going to collect all the cards and not be able to get the player after all of that, i got running around i gotta do so please leave a chat with my options or what the fix may be
Sanjeev
Thank you and thanks for waiting so patiently.
Sanjeev
As I checked, I am not seeing any option to fix the issue you've reported however as you are our valuable member, so I am just checking for the available options for you.
Sanjeev
Please let me know if we are connected.
you
i know it was there before and nbow its gonewell
Sanjeev
May I please know your Xbox GT?>
you
newport420ajc
you
Newport420AJC
Sanjeev
Thank you!
Sanjeev
You are missing competitive seasons rewards, right?
Sanjeev
Please let me know if we are connected?
Sanjeev
As I have not received any response from your side, so I am now ending this session, if you need more help, please get in touch with us again.
https://help.ea.com/en-us/help/faq/contact-ea-help/
I like how they think its CS when it's totally not at all they are probably hoping everyone forgets like always and I guess skip this month's haven't yet seen an actual response from EA anywhere or them even acknowledging the situation been 3 days now
@NE14A692420 wrote:
This is straight up foolish if ive ever seen foolish ever.
https://help.ea.com/en-us/help/faq/contact-ea-help/OMG, this is how your conversation with EA support went?! These guys are absolutely unbelievable! What a waste of time! Aren't we the fooled ones for buying this game and paying for HUT points?
EA? Anyone out there? Wake up! Now it's the perfect time to offer an explanation and a reply to all your customers...
I love how EA 8s just ignoring the issue and its customers they must love having the market locked down can * everyone over and nothing we can do next year will be the first year I wont ne buying EA NHL in over 10 years.. 10 years I have been a die hard nhl player and never have I ever seen such avoidance of a simple question where is our march tier 5 legend reward?? It's been a week now and not one suggestion from EA as to wtf is happening they just ignore it and eventually they will ruin the fan base
EA Sports Users -
I'd like to make a suggestion. If this is the kind of reply that we receive for issues that we've faced, we should do a little research online and obtain the EA Sports CEO and contact him/her via phone and email. Provide clear information and screen print examples. Perhaps that would help. Once I find the information I'll post to the forum, if someone finds it before me please post.
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